Global Resolution Center
Customer Service Representative DEBT COLLECTION
Global Resolution Center, Greenacres City, Florida, United States
Benefits:
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Un capped bonus potential
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails.
Identify the reason for the customer’s call, collect relevant information, and provide a solution.s
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge
Qualifications
Must have a reference to show longevity at a job
High school diploma/GED
Basic math
Previous experience as a Customer Service Representative or in a similar role is preferred.
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Un capped bonus potential
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails.
Identify the reason for the customer’s call, collect relevant information, and provide a solution.s
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge
Qualifications
Must have a reference to show longevity at a job
High school diploma/GED
Basic math
Previous experience as a Customer Service Representative or in a similar role is preferred.
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively