Georgia IT Inc
Applications Support Engineer-Chicago, IL OR Remote
Georgia IT Inc, Chicago, Illinois, United States, 60290
Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
Here is what we are looking for in an ideal candidate.
Role and Responsibility
Operational, Integration, Build and Manage Support Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering Support build, manage, automate and administer applications, tools and services Gather and analyze business requirements from stakeholders Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps Monitor project progress and provide regular status updates to stakeholders Participate in testing and quality assurance activities to ensure that solutions meet business requirements Customer support and ticket tracking/resolution Participate customer facing support Create, update and complete support tickets and Jira's
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
Accuroute - critical Copitrak - critical NQ Zebraworks - critical EMS - critical Novisurvey - critical Research Monitor - critical Building Management Systems (Client) Lutron (lighting) Centerstone Courtroom Insight Deem/ETTA Drafting Assistant Faceset Key System Key System My Quickcharge Client Sendsuite Enterprise Otrak Seamless/Grubhub Social Tables Vable Visual Lease Westlaw Bloomberg terminal
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
Here is what we are looking for in an ideal candidate.
Role and Responsibility
Operational, Integration, Build and Manage Support Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering Support build, manage, automate and administer applications, tools and services Gather and analyze business requirements from stakeholders Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps Monitor project progress and provide regular status updates to stakeholders Participate in testing and quality assurance activities to ensure that solutions meet business requirements Customer support and ticket tracking/resolution Participate customer facing support Create, update and complete support tickets and Jira's
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
Accuroute - critical Copitrak - critical NQ Zebraworks - critical EMS - critical Novisurvey - critical Research Monitor - critical Building Management Systems (Client) Lutron (lighting) Centerstone Courtroom Insight Deem/ETTA Drafting Assistant Faceset Key System Key System My Quickcharge Client Sendsuite Enterprise Otrak Seamless/Grubhub Social Tables Vable Visual Lease Westlaw Bloomberg terminal