Business Processing Solutions, LLC
Call Center Customer Service Representative
Business Processing Solutions, LLC, Moorestown, New Jersey, us, 08057
Pioneer Credit Recovery, Inc., a subsidiary of Business Processing Solutions, LLC is a nationwide leader in CX outsourcing solutions-Pioneer has provided compliant, compassionate, and intelligent customer service solutions to clients and their constituents for more than 40 years.
POSITION SUMMARY
The Customer Service Representative communicates with taxpayers, speaking on behalf of the State of New Jersey, in a call center environment for property tax relief and any other calls assigned by the Division. The call center representative must be up to date of all division policies in order to answer all questions regarding Property Tax Relief and any other calls assigned by the State. The call center representative must have excellent communication and customer service skills.
WORK LOCATION
308 W. Route 38, Moorestown, New Jersey 08057
WORKING HOURS
Monday-Friday 8AM-5 PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to all taxpayer requests received in an efficient, accurate and professional manner. Ensure all customer service standards are being met Review and analyze accounts to ensure applications are filed correctly Files on behalf of taxpayer when applicable Communicates refund amounts Confirms all taxpayer information is current Make necessary adjustments to accounts when applicable. Advises taxpayers where to mail correspondence required by the Division to complete processing. Adjust the taxpayers address in the States system to reflect their most current address. Mail out appropriate forms to taxpayers who request them. Report any call trend changes immediately to management staff EDUCATION / EXPERIENCE / SKILLS
High School Diploma or GED from an accredited institution required 6 months of customer service and/or call center experience Passing marks on FDCPA and all client required testing PC experience in a windows environment Basic keyboarding skills Must be able to obtain a collection license in applicable states Effective written and verbal communication skills Good mathematical skills including calculator skills. Ability to meet aggressive daily, weekly, and monthly production and quality goals. Strong organizational skills and the ability to meet tight deadlines. DECISION-MAKING LATITUDE
The Customer Service Rep is given limited authority by the Manager to conduct, manage and administer the Customer Service activities necessary, while operating within the guidelines and budget of the customer service department.
PHYSICAL DEMANDS/WORKING CONDITIONS
Standard Office Environment, involving computer work, paperwork, and meetings
SUPERVISORY RESPONSIBILITIES
None
ADDENDUM
This role will require a NJ State Tax check after hire
COMPENSATION & BENEFITS
Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
We offer our full-time regular employees who meet eligibility criteria the following:
Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off including:
9 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Other Voluntary Benefits:
Life and AD&D Insurance Critical Illness Accident Insurance Identity Theft Insurance Pre-paid Legal Insurance
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION SUMMARY
The Customer Service Representative communicates with taxpayers, speaking on behalf of the State of New Jersey, in a call center environment for property tax relief and any other calls assigned by the Division. The call center representative must be up to date of all division policies in order to answer all questions regarding Property Tax Relief and any other calls assigned by the State. The call center representative must have excellent communication and customer service skills.
WORK LOCATION
308 W. Route 38, Moorestown, New Jersey 08057
WORKING HOURS
Monday-Friday 8AM-5 PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to all taxpayer requests received in an efficient, accurate and professional manner. Ensure all customer service standards are being met Review and analyze accounts to ensure applications are filed correctly Files on behalf of taxpayer when applicable Communicates refund amounts Confirms all taxpayer information is current Make necessary adjustments to accounts when applicable. Advises taxpayers where to mail correspondence required by the Division to complete processing. Adjust the taxpayers address in the States system to reflect their most current address. Mail out appropriate forms to taxpayers who request them. Report any call trend changes immediately to management staff EDUCATION / EXPERIENCE / SKILLS
High School Diploma or GED from an accredited institution required 6 months of customer service and/or call center experience Passing marks on FDCPA and all client required testing PC experience in a windows environment Basic keyboarding skills Must be able to obtain a collection license in applicable states Effective written and verbal communication skills Good mathematical skills including calculator skills. Ability to meet aggressive daily, weekly, and monthly production and quality goals. Strong organizational skills and the ability to meet tight deadlines. DECISION-MAKING LATITUDE
The Customer Service Rep is given limited authority by the Manager to conduct, manage and administer the Customer Service activities necessary, while operating within the guidelines and budget of the customer service department.
PHYSICAL DEMANDS/WORKING CONDITIONS
Standard Office Environment, involving computer work, paperwork, and meetings
SUPERVISORY RESPONSIBILITIES
None
ADDENDUM
This role will require a NJ State Tax check after hire
COMPENSATION & BENEFITS
Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
We offer our full-time regular employees who meet eligibility criteria the following:
Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off including:
9 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Other Voluntary Benefits:
Life and AD&D Insurance Critical Illness Accident Insurance Identity Theft Insurance Pre-paid Legal Insurance
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.