San Mateo County Office of Education
Computer Technician
San Mateo County Office of Education, Redwood City, California, United States, 94061
About the Employer
Thank you for your interest in the San Mateo County Office of Education (SMCOE).
SMCOE employees share a vision of equity and excellence in education for every student, educator, and school. Children and youth are at the heart of our work, and we pride ourselves on being an inclusive, supportive workplace where staff have the opportunity to learn, grow, and thrive.
San Mateo County is home to 23 school districts, serving 85,000 students, and a robust early learning community. SMCOE and its staff have been recognized widely for their innovative and effective approaches to addressing challenging issues facing schools and students.
SMCOE welcomes and embraces individuals from all backgrounds, races, ethnicities, disabilities, gender identities, sexual orientations, immigration statuses, and religions. At SMCOE, equity means providing every learner aged 0-22 with the education and support needed to thrive in school, career, and life, and every staff member with opportunities to grow and further deepen their impact. SMCOE is seeking employees who share our vision and commitment to excellence and equity in education for all students.
To achieve equity, SMCOE commits to: •Interrupt inequitable practices and replace them with equity-driven, transparent systems; •Improve outcomes for historically and currently underserved student groups, building on the assets, strengths and talents that they and their families possess; •Continue to educate ourselves so we are better able to confront and dismantle systemic inequities; •Center voices of those that have been historically marginalized and underserved, engaging a broad range of educational and community partners, in decision-making, determining priorities.
THE MERIT SYSTEM AND THE PERSONNEL COMMISSION The San Mateo County Office of Education has utilized the Merit System since 1966 to ensure that classified employees are selected, promoted and retained without favoritism or prejudice. The Personnel Commission oversees a Civil Service (Merit) System of personnel management for San Mateo County Office of Education employees. The Merit System is a method of personnel management which is designed to promote the efficiency and economy of the workforce and the good of the public by providing for the selection and retention of employees, promotional opportunities, in-service training, and other related matters on the basis of merit, fitness, and the principle of "like pay for like work."
Job Summary
Under general supervision, provides first-level contact and primary issue resolution for users with hardware, software, and computer application problems and malfunctions; ensures that all systems are operating properly and in ready condition continuously; installs, configures, and maintains hardware, software, mobile devices, and peripherals; oversees inventory to monitor receipt and distribution of hardware and software; performs cabling and installation tasks for network and telecommunications systems; and performs related work as required.
RESPONSIBILITIES & FUNCTIONS: -Installs, configures, maintains, and upgrades endpoint operating systems and software packages, network and data communication systems, personal and mobile computing systems and equipment, web-based applications, and related technologies; performs basic system administration functions. -Receives and evaluates requests for servicing endpoints; diagnoses problems, troubleshoots and implements remedial actions; researches documentation, determines solutions, and resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to specialized or higher-level staff and/or vendor for resolution as appropriate. -Documents all service tickets in a timely manner to ensure sufficient information to communicate the problem, how it was remediated, and suggested actions to prevent recurrence as appropriate. -Installs and maintains networked workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
SEE ATTACHED JOB DESCRIPTION FOR A COMPLETE LIST OF DUTIES.
Requirements / Qualifications
Resume (Required Document)
Thank you for your interest in the San Mateo County Office of Education (SMCOE).
SMCOE employees share a vision of equity and excellence in education for every student, educator, and school. Children and youth are at the heart of our work, and we pride ourselves on being an inclusive, supportive workplace where staff have the opportunity to learn, grow, and thrive.
San Mateo County is home to 23 school districts, serving 85,000 students, and a robust early learning community. SMCOE and its staff have been recognized widely for their innovative and effective approaches to addressing challenging issues facing schools and students.
SMCOE welcomes and embraces individuals from all backgrounds, races, ethnicities, disabilities, gender identities, sexual orientations, immigration statuses, and religions. At SMCOE, equity means providing every learner aged 0-22 with the education and support needed to thrive in school, career, and life, and every staff member with opportunities to grow and further deepen their impact. SMCOE is seeking employees who share our vision and commitment to excellence and equity in education for all students.
To achieve equity, SMCOE commits to: •Interrupt inequitable practices and replace them with equity-driven, transparent systems; •Improve outcomes for historically and currently underserved student groups, building on the assets, strengths and talents that they and their families possess; •Continue to educate ourselves so we are better able to confront and dismantle systemic inequities; •Center voices of those that have been historically marginalized and underserved, engaging a broad range of educational and community partners, in decision-making, determining priorities.
THE MERIT SYSTEM AND THE PERSONNEL COMMISSION The San Mateo County Office of Education has utilized the Merit System since 1966 to ensure that classified employees are selected, promoted and retained without favoritism or prejudice. The Personnel Commission oversees a Civil Service (Merit) System of personnel management for San Mateo County Office of Education employees. The Merit System is a method of personnel management which is designed to promote the efficiency and economy of the workforce and the good of the public by providing for the selection and retention of employees, promotional opportunities, in-service training, and other related matters on the basis of merit, fitness, and the principle of "like pay for like work."
Job Summary
Under general supervision, provides first-level contact and primary issue resolution for users with hardware, software, and computer application problems and malfunctions; ensures that all systems are operating properly and in ready condition continuously; installs, configures, and maintains hardware, software, mobile devices, and peripherals; oversees inventory to monitor receipt and distribution of hardware and software; performs cabling and installation tasks for network and telecommunications systems; and performs related work as required.
RESPONSIBILITIES & FUNCTIONS: -Installs, configures, maintains, and upgrades endpoint operating systems and software packages, network and data communication systems, personal and mobile computing systems and equipment, web-based applications, and related technologies; performs basic system administration functions. -Receives and evaluates requests for servicing endpoints; diagnoses problems, troubleshoots and implements remedial actions; researches documentation, determines solutions, and resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to specialized or higher-level staff and/or vendor for resolution as appropriate. -Documents all service tickets in a timely manner to ensure sufficient information to communicate the problem, how it was remediated, and suggested actions to prevent recurrence as appropriate. -Installs and maintains networked workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
SEE ATTACHED JOB DESCRIPTION FOR A COMPLETE LIST OF DUTIES.
Requirements / Qualifications
Resume (Required Document)