Hansell Tierney
Job Description:
Our client is looking for an experienced
Senior Business Systems Analyst
to support the ongoing implementation and optimization of the
Accela Automation
platform and related systems. This enterprise SaaS solution is used across multiple departments to manage permitting, licensing, inspections, code compliance, and more.
The ideal candidate will have extensive experience in both
Business Systems Analysis
and
Business Process Design
with a focus on highly customized Accela environments. You will work closely with cross-functional teams to analyze and document requirements, design and implement system solutions, and support the migration to the new Accela Portal experience.
In this role, you will: Business & Systems Analysis (50%)
Gather and refine business requirements for permitting and licensing workflows. Identify process inefficiencies and recommend scalable system solutions. Investigate technical issues, determine root causes, and guide resolution strategies. Collaborate with stakeholders to improve the customer and applicant experience. Analyze policy and regulatory changes to assess impacts on system workflows. Partner with technical teams to ensure solutions align with platform best practices. Solution Design (25%)
Translate business needs into system enhancements using iterative design methods. Focus on solving core issues through improved processes and system configuration. Ensure all designs meet internal governance and approval standards. Documentation & Support (20%)
Maintain up-to-date documentation for system processes and configurations. Develop and manage testing materials for new features and updates. Lead training sessions for end users as new features are introduced. Collaboration & Continuous Improvement (5%)
Coordinate with internal and external partners to align on goals and timelines. Stay current on platform updates and assess their relevance. Support quality assurance efforts by identifying and resolving issues collaboratively.
What We're Looking For: Must Have:
Minimum 5 years of experience working with Accela Automation, including highly customized Accela Citizen Access environments. At least 5 years of Business Analysis experience in a municipal government or public-sector setting. Minimum 3 years supporting Accela implementations for a large municipal or state organization. Familiarity with record type configuration, Event Manager and Script Engine (EMSE) scripting, SQL Server Reporting Services (SSRS), Accela Mobile, Construct API, and Accela Citizen Access (ACA). Solid understanding of Right of Way permitting processes.
Nice to Have:
Knowledge of integrated applications such as ESRI ArcGIS, Bluebeam, state licensing systems, MSSQL Server, and Hansen 8. Experience participating in or leading design workshops and training sessions. Strong communication and stakeholder engagement skills.
Location:
Remote with occasional on-site meetings as needed in Seattle, WA Length of Assignment:
3 Years beginning in Q4 2025 Compensation Range:
$65 - $90 per hour DOE. If you are interested in this role but your desired hourly pay is out of range, please still apply. There may be flexibility for the right candidate. Benefits:
Three insurance levels, 401K + match, sick leave, and working with a great company!
About Hansell Tierney: Hansell Tierney
is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients' unique needs.
*This Organization Participates in E-Verify*
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Senior Business Systems Analyst
to support the ongoing implementation and optimization of the
Accela Automation
platform and related systems. This enterprise SaaS solution is used across multiple departments to manage permitting, licensing, inspections, code compliance, and more.
The ideal candidate will have extensive experience in both
Business Systems Analysis
and
Business Process Design
with a focus on highly customized Accela environments. You will work closely with cross-functional teams to analyze and document requirements, design and implement system solutions, and support the migration to the new Accela Portal experience.
In this role, you will: Business & Systems Analysis (50%)
Gather and refine business requirements for permitting and licensing workflows. Identify process inefficiencies and recommend scalable system solutions. Investigate technical issues, determine root causes, and guide resolution strategies. Collaborate with stakeholders to improve the customer and applicant experience. Analyze policy and regulatory changes to assess impacts on system workflows. Partner with technical teams to ensure solutions align with platform best practices. Solution Design (25%)
Translate business needs into system enhancements using iterative design methods. Focus on solving core issues through improved processes and system configuration. Ensure all designs meet internal governance and approval standards. Documentation & Support (20%)
Maintain up-to-date documentation for system processes and configurations. Develop and manage testing materials for new features and updates. Lead training sessions for end users as new features are introduced. Collaboration & Continuous Improvement (5%)
Coordinate with internal and external partners to align on goals and timelines. Stay current on platform updates and assess their relevance. Support quality assurance efforts by identifying and resolving issues collaboratively.
What We're Looking For: Must Have:
Minimum 5 years of experience working with Accela Automation, including highly customized Accela Citizen Access environments. At least 5 years of Business Analysis experience in a municipal government or public-sector setting. Minimum 3 years supporting Accela implementations for a large municipal or state organization. Familiarity with record type configuration, Event Manager and Script Engine (EMSE) scripting, SQL Server Reporting Services (SSRS), Accela Mobile, Construct API, and Accela Citizen Access (ACA). Solid understanding of Right of Way permitting processes.
Nice to Have:
Knowledge of integrated applications such as ESRI ArcGIS, Bluebeam, state licensing systems, MSSQL Server, and Hansen 8. Experience participating in or leading design workshops and training sessions. Strong communication and stakeholder engagement skills.
Location:
Remote with occasional on-site meetings as needed in Seattle, WA Length of Assignment:
3 Years beginning in Q4 2025 Compensation Range:
$65 - $90 per hour DOE. If you are interested in this role but your desired hourly pay is out of range, please still apply. There may be flexibility for the right candidate. Benefits:
Three insurance levels, 401K + match, sick leave, and working with a great company!
About Hansell Tierney: Hansell Tierney
is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients' unique needs.
*This Organization Participates in E-Verify*
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.