Client Services Associate

Valsoft is looking for a Client Services Associate to join our team in the United States (Virginia, Missouri, North Carolina, Philadelphia, New Jersey). ABOUT VALSOFT CORP.: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management. INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals. CULTURE: Valsoft is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry. Requirements Position Description: Valsoft Corporation is seeking a Client Services Associate to join one of its portfolio companies (government/education). Reporting to the VP of Customer Success, this role is ideal for someone early in their career (1–3 years of experience) with a passion for supporting users of business-critical systems - especially in sectors like local government or education. You’ll serve as a frontline support contact for customers using enterprise software to manage essential functions like finance, HR/payroll, property assessment, or utility billing, ensuring timely follow ups and resolution for their issues and helping maintain strong relationships. You will be working with a small, mission-driven team that supports public sector institutions - empathy, accountability, and a bias for action will go a long way in achieving success. Key responsibilities: Act as the first point of contact for customer support requests via phone, email, or web portal Triage and document support tickets, escalating complex issues to technical teams as needed Maintain accurate and detailed records of all customer interactions in our support system Proactively follow up on open issues to ensure resolution and customer satisfaction Collaborate with product, development, and implementation teams to support issue resolution Help create and maintain support documentation, training materials, and knowledge base content Develop familiarity with our customer base and the operational environments they serve (e.g., municipalities, school districts) Required/Minimum Qualification: 1–3 years of experience in a customer-facing support role (e.g., help desk, application support, customer service) Preferred residing region: Virginia, Missouri, North Carolina, Philadelphia, New Jersey Excellent communication skills—clear, empathetic, and able to explain technical issues in simple terms Experience working with or supporting clients in public sector or education environments is a strong asset Highly organized with strong attention to detail and follow-through Comfortable working across multiple systems and tracking tasks in a ticket-based workflow Exposure to financial, HR/payroll, or government ERP software is a plus but not required Able to work independently and manage multiple priorities in a distributed team setting Nice to haves: Prior experience supporting legacy or mainframe-based software environments Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar platforms Understanding of budgeting, payroll, or procurement workflows in a county or school district context Exposure to SQL or basic data querying Experience working in a SOC 2, HIPAA, or government-compliant support setting Experience with QA or light testing of software functions/modules/releases Benefits Employee Perks: Competitive compensation and benefits aligned with early-career professionals A stable, remote-first work environment with flexible hours The chance to support software that has a real-world impact on communities and public institutions Hands-on experience with complex enterprise systems A supportive team and opportunities to grow within a multi-company software portfolio Flexible time off and paid holiday Collaborative and mission-driven team For more information about Valsoft, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. #ValsoftG1