BJC HealthCare
City/State:
Lake St Louis, Missouri
Categories:
Support Services
Job Status:
Full-Time
Req ID
: 94393
Pay Range:
$57,304.00 - $93,288.00 / year (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
Join the BJC Medical group in supporting BJC primary care practices in Lake St. Louis and Wentzville, MO.
Supervise and further develop a strong cross-team work culture in a high performing office. Supervise 21 employees while ensuring practices runs efficiently and smoothly through building the company culture and implementing best practices for
excellent patient, employee and provider experiences.
2 years of people leadership or BJC medical group management preferred.
Schedule
Monday through Friday 8 a.m. to 4:30 p.m. with some late meetings.
Supervisor on-call; generally mornings for team member call-ins as needed
Perks
Great locations
Opportunity for Advancement
Overview
BJC Medical Group
is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
A BJC Medical Group practice located in O'Fallon, MO and serves their community by providing the highest level of quality care to their diverse patient populations.
Preferred Qualifications
Role Purpose
The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.
Responsibilities
Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Supervisor Experience
Preferred Requirements
Education
Bachelor's Degree
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Lake St Louis, Missouri
Categories:
Support Services
Job Status:
Full-Time
Req ID
: 94393
Pay Range:
$57,304.00 - $93,288.00 / year (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
Join the BJC Medical group in supporting BJC primary care practices in Lake St. Louis and Wentzville, MO.
Supervise and further develop a strong cross-team work culture in a high performing office. Supervise 21 employees while ensuring practices runs efficiently and smoothly through building the company culture and implementing best practices for
excellent patient, employee and provider experiences.
2 years of people leadership or BJC medical group management preferred.
Schedule
Monday through Friday 8 a.m. to 4:30 p.m. with some late meetings.
Supervisor on-call; generally mornings for team member call-ins as needed
Perks
Great locations
Opportunity for Advancement
Overview
BJC Medical Group
is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
A BJC Medical Group practice located in O'Fallon, MO and serves their community by providing the highest level of quality care to their diverse patient populations.
Preferred Qualifications
Role Purpose
The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.
Responsibilities
Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Supervisor Experience
Preferred Requirements
Education
Bachelor's Degree
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer