Universal Language Service Inc
Bilingual Customer Service & Language Specialist (Spanish) (W-2 Employee)
Universal Language Service Inc, Bellevue, Washington, us, 98009
Position:
Bilingual Customer Service & Language Specialist (Spanish) (W-2 Employee) Location:
Onsite, Bellevue, WA Schedule:
Monday-Friday, 8:00 AM - 5:00 PM (PST) or 8:30 AM - 5:30 PM (PST) Employment Type:
Full-time, W-2
Languages Needed:
• Spanish
About the Role:
Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Spanish) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities:
Interpretation & Customer Support
• Deliver real-time OPI/VRI interpretation services in Spanish and English • Assist interpreters with completing and updating profiles and documentation • Follow up with interpreters to ensure records are current and compliant • Maintain clear and professional communication with interpreters and internal teams • Handle sensitive information with confidentiality and accuracy • Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately • Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements:
• Strong bilingual proficiency in English and Spanish • Excellent communication, organization, and customer service skills • Strong attention to detail and ability to manage administrative documentation • Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST or 8:30 AM-5:30 PM PST) • Prior interpretation experience preferred • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background:
• Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience) • Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements:
• This is a full-time, on-site position based at our Bellevue, WA corporate office • Remote work is not permitted • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation:
• Up to $25 per hour, depending on qualifications and relevant experience • Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.
Pay Range:
$20 - $25 per hour
Bilingual Customer Service & Language Specialist (Spanish) (W-2 Employee) Location:
Onsite, Bellevue, WA Schedule:
Monday-Friday, 8:00 AM - 5:00 PM (PST) or 8:30 AM - 5:30 PM (PST) Employment Type:
Full-time, W-2
Languages Needed:
• Spanish
About the Role:
Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Spanish) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities:
Interpretation & Customer Support
• Deliver real-time OPI/VRI interpretation services in Spanish and English • Assist interpreters with completing and updating profiles and documentation • Follow up with interpreters to ensure records are current and compliant • Maintain clear and professional communication with interpreters and internal teams • Handle sensitive information with confidentiality and accuracy • Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately • Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements:
• Strong bilingual proficiency in English and Spanish • Excellent communication, organization, and customer service skills • Strong attention to detail and ability to manage administrative documentation • Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST or 8:30 AM-5:30 PM PST) • Prior interpretation experience preferred • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background:
• Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience) • Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements:
• This is a full-time, on-site position based at our Bellevue, WA corporate office • Remote work is not permitted • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation:
• Up to $25 per hour, depending on qualifications and relevant experience • Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.
Pay Range:
$20 - $25 per hour