Stryker
Senior Business Analyst, Sales Enablement (Hybrid)
Stryker, Redmond, Washington, United States, 98052
*This role will be a hybrid-based position at either of our Medical Division offices in Portage, MI, or Redmond, WA, with the expectation to be on-site 1-2x/week.
As the Senior Business Analyst, Sales Enablement, you will perform administration of SFDC & CPQ daily, including user setup, user training, issue resolution, requirement gathering, and implementation via service partners. Ensure data integrity, license management, and perform routine maintenance. Lead and facilitate the testing and approval of new functionality from various sources and applications. Strong to advanced knowledge and understanding of sales enablement processes, system functionality, sales operations strategy
Duties & Responsibilities:
Work closely with developers, administrators, and third-party vendors to troubleshoot, support system configuration enhancements, and integration efforts
Own communication strategy between Sales Enablement and our internal customers
Maintains and improves sales tools by working with our IS business partners
Key liaison between IT Business Partner, Sales Operations, Sales Enablement peers, Marketing, and Sales Team to establish user requirements, configure system settings, execute integration, monitor development, test solutions and support launch of new functionalities
Liaise with the sales operations team to support day-to-day needs and offload transactional workloads
Provide consultation to users in automated systems, collaborating with Professional Services and outsourced functions, to improve web-enabled solutions
Serve as the SME for Sales Force and CPQ, ensuring solutions align with business strategy, adjacent software platforms, and best practices
Lead end-to-end business process analysis, including requirements gathering, process documentation, gap analysis, and solution design
Design and implement business reporting for sales and internal stakeholders
What you need:
Bachelor's degree in business administration, information systems, or related field
2+ years of professional experience in related field
Salesforce.com experience (preference to handling user requirements or system administration)
Microsoft Office Suite
Preferred:
2+ years of experience as a Business Analyst and/or System Administration preferred
Customer service or customer-oriented call center type environment preferred
Project management experience is a plus
Experience Oracle CPQ (Certifications are a plus)
Power BI experience is a plus
$69,100 - $139,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
As the Senior Business Analyst, Sales Enablement, you will perform administration of SFDC & CPQ daily, including user setup, user training, issue resolution, requirement gathering, and implementation via service partners. Ensure data integrity, license management, and perform routine maintenance. Lead and facilitate the testing and approval of new functionality from various sources and applications. Strong to advanced knowledge and understanding of sales enablement processes, system functionality, sales operations strategy
Duties & Responsibilities:
Work closely with developers, administrators, and third-party vendors to troubleshoot, support system configuration enhancements, and integration efforts
Own communication strategy between Sales Enablement and our internal customers
Maintains and improves sales tools by working with our IS business partners
Key liaison between IT Business Partner, Sales Operations, Sales Enablement peers, Marketing, and Sales Team to establish user requirements, configure system settings, execute integration, monitor development, test solutions and support launch of new functionalities
Liaise with the sales operations team to support day-to-day needs and offload transactional workloads
Provide consultation to users in automated systems, collaborating with Professional Services and outsourced functions, to improve web-enabled solutions
Serve as the SME for Sales Force and CPQ, ensuring solutions align with business strategy, adjacent software platforms, and best practices
Lead end-to-end business process analysis, including requirements gathering, process documentation, gap analysis, and solution design
Design and implement business reporting for sales and internal stakeholders
What you need:
Bachelor's degree in business administration, information systems, or related field
2+ years of professional experience in related field
Salesforce.com experience (preference to handling user requirements or system administration)
Microsoft Office Suite
Preferred:
2+ years of experience as a Business Analyst and/or System Administration preferred
Customer service or customer-oriented call center type environment preferred
Project management experience is a plus
Experience Oracle CPQ (Certifications are a plus)
Power BI experience is a plus
$69,100 - $139,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.