Junior Systems Administrator (IT Support Specialist)

Specialty Restaurants:

With over 15 iconic restaurant locations and growing-including beloved destinations like Rusty Pelican, Whiskey Joe's, and Castaway, Specialty Restaurants is a family-owned company with a rich legacy and an exciting future. Our restaurants are consistently recognized for excellence, including accolades such as

OpenTable's Most Scenic Restaurants ,

Diner's Choice Awards , and regional "Best Of" honors.

What we offer:

Competitive compensation in the range of $30-$35/hour

This is a part-time position, likely 20-25 hours per week

Scheduled hours could include evenings and weekends

Position Summary:

The IT Operations Support Specialist will serve as a critical first point of contact for IT support needs across our portfolio of independent restaurant concepts nationwide. This role is responsible for fielding, triaging, and resolving incoming IT requests, coordinating with external vendors, and supporting the operational uptime of site-level systems including POS, internet, phone, security, and back-office platforms.

The ideal candidate is proactive, detail-oriented, and capable of working in a fast-paced, decentralized environment with multiple operating units.

Key Responsibilities:

· Serve as the primary point of contact for IT service requests and incidents from restaurant locations and Support Center users.

· Monitor and manage the IT help desk que in tandem with the 3rd party IT contractor(s) and service provider(s); log, route, and follow up on support tickets through resolution.

· Troubleshoot basic to intermediate technical issues related to hardware, software, POS systems, networks, phones, and peripheral devices.

· Coordinate and escalate technology related issues when appropriate.

· Maintain documentation of support procedures, known issues, and resolutions.

· Assist with onboarding and offboarding of users, including account provisioning and hardware setup.

· Support deployment and maintenance of systems such as Restaurant365, POS (Toast with 3rd Party support), Phones (with 3rd Party support), security/AV/camera systems, etc.

· Participate in technology rollouts, updates, and location openings including scheduling low voltage service providers as needed.

· Ensure compliance with IT policies and assist in promoting cybersecurity awareness and best practices across locations.

· Track and maintain inventory of assets across all locations.

Qualifications:

· 3+ years of experience in IT support, help desk, or field services.

· Familiarity with restaurant or hospitality technology environments (e.g., POS, kitchen printers, guest Wi-Fi, etc.)

· Strong problem-solving skills and ability to communicate technical concepts clearly and professionally to non-technical users.

· Experience working with ticketing systems (e.g., Zendesk, Jira, etc.).

· Ability to multitask, prioritize, and work independently in a geographically dispersed organization.

Preferred:

· Experience with multi-unit restaurants or hospitality operations.

· Working knowledge of Microsoft Suite, Active Directory, MDM tools.

· Experience supporting applications such as Restaurant365, Toast, Microsoft SharePoint, 8x8, etc.

· Project coordination or vendor management experience.

Working Conditions:

· May require occasional travel to restaurant sites for setup, support, or issue resolution.

· Ability to work after hours and/or weekends as needed for critical incident response or rollouts.

This position is part-time 20-25 hours per week. Occasionally up to 30 hours in one week.

All job offers are contingent upon successfully passing pre-employment background check.