Diverse Lynx
Salesforce Business Analyst
Hartford, CT/ Minneapolis, MN
Job Description 100Must Have Technical/Functional Skills • 10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst. • Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities. • Hands-on experience with creating user stories, process documentation, and wireframes. • Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc. • Strong analytical, communication, and stakeholder management skills. • Proficient in tools like Rally, confluence and JIR • Salesforce Administrator or Business Analyst certification (preferred). Roles & Responsibilities • Engage with business users and stakeholders to gather, document, and validate functional and non-functional requirements. • Translate business requirements into detailed user stories, process flows, and acceptance criteria. • Serve as a liaison between business and technical teams to ensure alignment of solutions. • Conduct requirement workshops, user interviews, and process mapping sessions. • Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle. • Lead UAT planning, execution, and training sessions for end users. • Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team. • Recommend Salesforce best practices and standard features to meet business needs efficiently. • Track and report progress, issues, and risks to stakeholders and project managers.
Generic Managerial Skills, If any Should be able Manage Scrum Team
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description 100Must Have Technical/Functional Skills • 10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst. • Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities. • Hands-on experience with creating user stories, process documentation, and wireframes. • Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc. • Strong analytical, communication, and stakeholder management skills. • Proficient in tools like Rally, confluence and JIR • Salesforce Administrator or Business Analyst certification (preferred). Roles & Responsibilities • Engage with business users and stakeholders to gather, document, and validate functional and non-functional requirements. • Translate business requirements into detailed user stories, process flows, and acceptance criteria. • Serve as a liaison between business and technical teams to ensure alignment of solutions. • Conduct requirement workshops, user interviews, and process mapping sessions. • Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle. • Lead UAT planning, execution, and training sessions for end users. • Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team. • Recommend Salesforce best practices and standard features to meet business needs efficiently. • Track and report progress, issues, and risks to stakeholders and project managers.
Generic Managerial Skills, If any Should be able Manage Scrum Team
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.