CRM Solution Architect

Key Responsibilities: • Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. • Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement. • Ensure alignment with Enterprise architecture strategy and adherence to governance standards. • Translate business and technical requirements into an architectural blueprint and design specifications. • Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.) • Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. • Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. • Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. • Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations • Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders. • Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities. • Proactively identify and capitalize upon opportunities to share/re-use existing components where possible. • Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes. • Identify and communicate business, application, and technical risks associated with application implementation. • Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle. • Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally. • Provide expert knowledge of technical and application architecture to the various development teams. • Create and maintain current and target-state architecture roadmaps aligned with business needs. • Manage individual workload and deliver on agreed-upon milestones and date commitments. • Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges. • Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards. • Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner. • Stay current with industry trends and best practices and evaluate and recommend emerging CRM technologies.

Key Qualifications: • Salesforce certified Application and System Architect preferred. • Extensive experience in architecting solution

using Salesforce OmniStudio.

Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using

OmniScripts

& Data Raptors. •

Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management. • Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. • Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives. • Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space. • Experience with GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions. • Experience in encryption, data masking and data anonymization techniques • Detail-oriented, customer-driven, and able to work well across time zones on a global team. • Ability to work collaboratively as a team player, fostering a positive and productive work environment. • Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines. • Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills • Experience executing cloud-native technologies and API Strategies • Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred. • Bachelor's degree in a relevant field.

Nice to haves: • Understanding of the life sciences/pharma industry and its specific data architecture requirements. • Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management • Experience with public cloud services such as AWS and Azure. • Experience with data warehousing platforms,

specifically cloud-based Snowflake • Experience in creating (C4) architecture models to visualize and document the software architecture of systems. • Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau. • Familiarity with AI/ML capabilities. • Familiarity with Source Code Management

and DevOps Tools such as AutoRabbit, GitHub,

Terraform, etc. •

Experience with Informatica iPaaS