Open Practice
Customer Service - Practice Management Software Support
Open Practice, Ohio City, Ohio, United States, 45874
Are you passionate about helping others, solving problems, and making a real impact in the healthcare industry? Do you thrive in a fast-paced, client-focused environment where every day brings new challenges and opportunities to learn? If so, we'd love for you to join our team as a
Medical Billing Practice Management Support Representative . Why You'll Love This Role
As a
PM Support Representative , you'll be the go-to expert for our clients, ensuring they have the best experience using our practice management software. You'll help troubleshoot issues, provide guidance, and work alongside a collaborative team that values problem-solving, innovation, and customer success. What You'll Be Doing
Client Support & Problem-Solving
Be the first point of contact for clients, answering calls and managing support tickets. Listen carefully to understand client concerns and provide clear, effective solutions. Keep clients updated throughout the troubleshooting process, ensuring transparency and trust. Test system functionality to confirm issue resolution before closing tickets. Continuous Learning & Team Collaboration
Share client feedback and enhancement requests with our product team to improve the software. Stay up to date on software updates and new features. Participate in testing new releases and contribute to quality assurance efforts. Mentor team members and become a Subject Matter Expert (SME) in key product areas. A Culture of Excellence Communicate clearly and professionally with clients and teammates. Stay engaged with company updates, training, and new initiatives. Work with a team that values respect, collaboration, and personal growth. If remote, attend an annual one-week visit to our corporate headquarters. What You Bring to the Team Expertise in Medical Billing
- You have at least three years of experience and understand billing concepts and terminology. Problem-Solving Mindset
- You enjoy troubleshooting and researching to find the best solutions. Strong Communication Skills
- You can clearly explain technical details in a way that clients understand. Tech-Savviness
- You're comfortable navigating Google Docs and learning new software tools.
Join us to work in a collaborative, supportive environment where innovation and customer success are valued. You'll have the opportunity to learn, grow, and develop into a leader in your field.
Medical Billing Practice Management Support Representative . Why You'll Love This Role
As a
PM Support Representative , you'll be the go-to expert for our clients, ensuring they have the best experience using our practice management software. You'll help troubleshoot issues, provide guidance, and work alongside a collaborative team that values problem-solving, innovation, and customer success. What You'll Be Doing
Client Support & Problem-Solving
Be the first point of contact for clients, answering calls and managing support tickets. Listen carefully to understand client concerns and provide clear, effective solutions. Keep clients updated throughout the troubleshooting process, ensuring transparency and trust. Test system functionality to confirm issue resolution before closing tickets. Continuous Learning & Team Collaboration
Share client feedback and enhancement requests with our product team to improve the software. Stay up to date on software updates and new features. Participate in testing new releases and contribute to quality assurance efforts. Mentor team members and become a Subject Matter Expert (SME) in key product areas. A Culture of Excellence Communicate clearly and professionally with clients and teammates. Stay engaged with company updates, training, and new initiatives. Work with a team that values respect, collaboration, and personal growth. If remote, attend an annual one-week visit to our corporate headquarters. What You Bring to the Team Expertise in Medical Billing
- You have at least three years of experience and understand billing concepts and terminology. Problem-Solving Mindset
- You enjoy troubleshooting and researching to find the best solutions. Strong Communication Skills
- You can clearly explain technical details in a way that clients understand. Tech-Savviness
- You're comfortable navigating Google Docs and learning new software tools.
Join us to work in a collaborative, supportive environment where innovation and customer success are valued. You'll have the opportunity to learn, grow, and develop into a leader in your field.