BBSI
Job Description:
The Level 2 IT Support Technician is responsible for providing advanced technical support for small and mid-sized business clients, both remotely and onsite. The technician will troubleshoot and resolve a wide range of technical issues, contribute to client success, and improve internal processes. The role requires a proactive and skilled technician with a strong background in IT support.
Key Responsibilities:
Provide advanced technical support via phone, remote access, and onsite visits for small and mid-sized business clients. Troubleshoot and resolve issues related to desktops, laptops, servers, networking, software, and peripheral devices. Support Windows environments, including workstation management, Active Directory tasks, and printer management. Address common network-related issues (e.g., DNS, DHCP, VPN, Wi-Fi troubleshooting). Assist with email migrations, user onboarding/offboarding, and backup verification. Perform security-related tasks such as malware removal and multi-factor authentication support. Educate end-users on cybersecurity best practices. Create, maintain, and improve internal documentation and knowledge base articles. Coordinate with vendors for escalated support or hardware/software fulfillment. Participate in on-call rotation for after-hours support. Collaborate with team members to troubleshoot complex issues. Utilize AI-powered tools for troubleshooting and service efficiency. Required Qualifications:
2+ years of IT support experience, preferably in an MSP or multi-client environment. Proficiency in Microsoft Windows 10/11 and Microsoft 365 (Teams, Outlook, etc.). Familiarity with ticketing systems (e.g., ConnectWise, Autotask). Understanding of networking concepts: TCP/IP, VPNs, firewalls, wireless technologies. Experience with endpoint protection tools and patch management. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize tasks in a fast-paced environment. Preferred Qualifications (Not Required):
Experience with Microsoft 365 administration (Exchange, SharePoint). Familiarity with RMM tools (e.g., ConnectWise, NinjaOne). Basic scripting experience (PowerShell, batch) or automation skills. CompTIA A+, Network+, or other relevant certifications. Additional Benefits:
Health insurance, tuition reimbursement (up to $4,000 per year), individual coaching, and mentoring. Hands-on experience with diverse technology platforms, systems, and applications. Weekly company lunches, semi-annual celebrations, and other events. This role offers an excellent opportunity to grow within a supportive, team-oriented environment while delivering essential IT support services to clients.
Key Responsibilities:
Provide advanced technical support via phone, remote access, and onsite visits for small and mid-sized business clients. Troubleshoot and resolve issues related to desktops, laptops, servers, networking, software, and peripheral devices. Support Windows environments, including workstation management, Active Directory tasks, and printer management. Address common network-related issues (e.g., DNS, DHCP, VPN, Wi-Fi troubleshooting). Assist with email migrations, user onboarding/offboarding, and backup verification. Perform security-related tasks such as malware removal and multi-factor authentication support. Educate end-users on cybersecurity best practices. Create, maintain, and improve internal documentation and knowledge base articles. Coordinate with vendors for escalated support or hardware/software fulfillment. Participate in on-call rotation for after-hours support. Collaborate with team members to troubleshoot complex issues. Utilize AI-powered tools for troubleshooting and service efficiency. Required Qualifications:
2+ years of IT support experience, preferably in an MSP or multi-client environment. Proficiency in Microsoft Windows 10/11 and Microsoft 365 (Teams, Outlook, etc.). Familiarity with ticketing systems (e.g., ConnectWise, Autotask). Understanding of networking concepts: TCP/IP, VPNs, firewalls, wireless technologies. Experience with endpoint protection tools and patch management. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize tasks in a fast-paced environment. Preferred Qualifications (Not Required):
Experience with Microsoft 365 administration (Exchange, SharePoint). Familiarity with RMM tools (e.g., ConnectWise, NinjaOne). Basic scripting experience (PowerShell, batch) or automation skills. CompTIA A+, Network+, or other relevant certifications. Additional Benefits:
Health insurance, tuition reimbursement (up to $4,000 per year), individual coaching, and mentoring. Hands-on experience with diverse technology platforms, systems, and applications. Weekly company lunches, semi-annual celebrations, and other events. This role offers an excellent opportunity to grow within a supportive, team-oriented environment while delivering essential IT support services to clients.