Motion Recruitment
Senior Systems Administrator / VoIP & Call Center Technologies / Texas based
Motion Recruitment, Dallas, Texas, United States, 75215
Our client, which is a growing waste management company, is looking for a CXone Administrator. This is a company that is going through tremendous growth due to their use of IT functions to help with more convenient waste management/disposal.
Right now, they are in the beginning process of converting their call center systems over to CXone. Ideally, they are looking for someone who can be their subject matter expert when it comes to their CXone platforms, as they will be using all their functions.
From a technical perspective, they need someone who can assist with the road mapping of this conversion but also be hands on with the implementation. You will be working alongside the IT teams within NICE for ease of installations. You will also be tasked with the administration of the platform, helping create SSOs for users, creating technical documentation for instructions, and face-to-face/remote training with staff.
This is a full-time job; salary will be around $100-115K. Our client is headquartered in Dallas, but they have offices in San Antonio, Houston, and Austin. Their role is slated as primarily remote but there will be a need to travel to offices for important meetings and training of staff. They are projecting about 25% of travel to regions.
Required Skills & Experience 6-8+ years of IT experience - Hyper focus on Call Center and Systems Administration Strong understanding of NICE CXone platform and capabilities. Ability to train and technical write is a must. Desired Skills & Experience
[VM1] Prior experience with implementing CXone into a professional setting is preferred Any educational degrees or certifications is a plus. What You Will Be Doing Tech Breakdown
100% CXone Administration of security and SSO for the platform Helping train users and staff on best usages
The Offer
$100-115K, depending on experience. You will receive the following benefits:
Medical, Dental, and Vision Insurance 3-4 weeks of PTO plus national holidays. Flexible working hours. 401(k) plan.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future. #LI-JA1
Posted by:
Jay Aguiar
Specialization :
System Administration
Right now, they are in the beginning process of converting their call center systems over to CXone. Ideally, they are looking for someone who can be their subject matter expert when it comes to their CXone platforms, as they will be using all their functions.
From a technical perspective, they need someone who can assist with the road mapping of this conversion but also be hands on with the implementation. You will be working alongside the IT teams within NICE for ease of installations. You will also be tasked with the administration of the platform, helping create SSOs for users, creating technical documentation for instructions, and face-to-face/remote training with staff.
This is a full-time job; salary will be around $100-115K. Our client is headquartered in Dallas, but they have offices in San Antonio, Houston, and Austin. Their role is slated as primarily remote but there will be a need to travel to offices for important meetings and training of staff. They are projecting about 25% of travel to regions.
Required Skills & Experience 6-8+ years of IT experience - Hyper focus on Call Center and Systems Administration Strong understanding of NICE CXone platform and capabilities. Ability to train and technical write is a must. Desired Skills & Experience
[VM1] Prior experience with implementing CXone into a professional setting is preferred Any educational degrees or certifications is a plus. What You Will Be Doing Tech Breakdown
100% CXone Administration of security and SSO for the platform Helping train users and staff on best usages
The Offer
$100-115K, depending on experience. You will receive the following benefits:
Medical, Dental, and Vision Insurance 3-4 weeks of PTO plus national holidays. Flexible working hours. 401(k) plan.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future. #LI-JA1
Posted by:
Jay Aguiar
Specialization :
System Administration