Echo IT Solutions, Inc.
Job Description
Client Account Ownership
- Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities. Client Relationship Management
- Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence. Program Status & Reporting
- Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting. Product Development Coordination
- Strong experience in orchestrating product development phases - from requirement grooming and engineering to testing, rollout, and release - ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.). Technical Understanding
- Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning. Agile Program Management
- Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams. Experience with Onsite-Offshore Teams
- Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs. Detail-Oriented Leadership
- Strong passion for diving into product, functional, and technical details to ensure quality outcomes. Domain Knowledge (Preferred)
- Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.
Program Manager Job Description Duties and Responsibilities End-to-End Account Management
- Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities. Onsite Program Leadership
- Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
Client Relationship Management Represent Experion as an Ambassador at Client side - ensuring Experion is seen as a trusted partner in delivery, quality, and communication. Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions. Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated. Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
Product Requirements & Engineering Coordination Product Grooming
- Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore). Workshop Management
- Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners. Sprint Execution & Tracking
- Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams. Product Reviews/Demos
- Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
Program Status & Metrics Management Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines. Proactively identify dependencies, risks, schedule delays, or delivery threats - communicating them to stakeholders with actionable mitigation plans. Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
Communication & Reporting Deliver clear, concise, and impactful communication - both written and verbal - ensuring client stakeholders are informed and engaged. Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
Any Additional Information/Specifics Experience in Quality Assurance and production support. Highly effective and thrives in a dynamic environment. Comfortable with proactive outward communication, leadership, and positive about accepting challenges.
- Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities. Client Relationship Management
- Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence. Program Status & Reporting
- Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting. Product Development Coordination
- Strong experience in orchestrating product development phases - from requirement grooming and engineering to testing, rollout, and release - ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.). Technical Understanding
- Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning. Agile Program Management
- Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams. Experience with Onsite-Offshore Teams
- Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs. Detail-Oriented Leadership
- Strong passion for diving into product, functional, and technical details to ensure quality outcomes. Domain Knowledge (Preferred)
- Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.
Program Manager Job Description Duties and Responsibilities End-to-End Account Management
- Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities. Onsite Program Leadership
- Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
Client Relationship Management Represent Experion as an Ambassador at Client side - ensuring Experion is seen as a trusted partner in delivery, quality, and communication. Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions. Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated. Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
Product Requirements & Engineering Coordination Product Grooming
- Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore). Workshop Management
- Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners. Sprint Execution & Tracking
- Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams. Product Reviews/Demos
- Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
Program Status & Metrics Management Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines. Proactively identify dependencies, risks, schedule delays, or delivery threats - communicating them to stakeholders with actionable mitigation plans. Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
Communication & Reporting Deliver clear, concise, and impactful communication - both written and verbal - ensuring client stakeholders are informed and engaged. Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
Any Additional Information/Specifics Experience in Quality Assurance and production support. Highly effective and thrives in a dynamic environment. Comfortable with proactive outward communication, leadership, and positive about accepting challenges.