Enterprise Engineering
Junior Production Support Specialist
NYC, NY
3 days on site
3-month contract to hire
Focus: Primarily supports
internal production systems and applications -usually within a company's IT or engineering environment. Key Responsibilities:
Monitor live production environments (e.g., servers, databases, APIs). Troubleshoot system outages, latency issues, or software bugs in real-time. Work with engineering and DevOps teams to escalate or resolve critical incidents (e.g., SEVs). Deploy or assist with deployments, patches, or hotfixes. nalyze logs, metrics, and monitoring dashboards (e.g., Datadog, Splunk, Grafana). May be on-call for after-hours incidents. Skills Expected:
Understanding of system architecture (web apps, cloud services, etc.). Familiarity with scripting (Bash, Python) or querying (SQL, log tools). Comfort with tools like Jira, Jenkins, Git, or AWS. Stack Trace experience bility to triage high-pressure incidents. Typical Environment:
Internal teams at SaaS companies, fintechs, banks, etc. Often part of an SRE, DevOps, or IT operations group.
Focus: Primarily supports
internal production systems and applications -usually within a company's IT or engineering environment. Key Responsibilities:
Monitor live production environments (e.g., servers, databases, APIs). Troubleshoot system outages, latency issues, or software bugs in real-time. Work with engineering and DevOps teams to escalate or resolve critical incidents (e.g., SEVs). Deploy or assist with deployments, patches, or hotfixes. nalyze logs, metrics, and monitoring dashboards (e.g., Datadog, Splunk, Grafana). May be on-call for after-hours incidents. Skills Expected:
Understanding of system architecture (web apps, cloud services, etc.). Familiarity with scripting (Bash, Python) or querying (SQL, log tools). Comfort with tools like Jira, Jenkins, Git, or AWS. Stack Trace experience bility to triage high-pressure incidents. Typical Environment:
Internal teams at SaaS companies, fintechs, banks, etc. Often part of an SRE, DevOps, or IT operations group.