Nettech Services Inc
NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.
We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we're competitive and that we can meet the challenges of today's fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated. We are seeking a skilled and experienced L3 IT Technical Support Engineer to join our team at NetTech, part of the New Charter Technologies family.
In this role, you will play a vital role in addressing customer queries, resolving technical issues, handling complex escalations, documenting cases, and performing on-site requests. You will stay informed about the latest advancements in computer technologies and contribute to client success.
General job duties include: - Closing out advanced and escalated helpdesk tickets quickly and efficiently. - Providing mentorship and guidance to helpdesk technicians on escalated tickets. - Handling onsite requests including system outages, printer failures, network issues, bandwidth problems, workstation and server failures. - Following troubleshooting best practices and escalation policies. - Demonstrating a strong sense of customer service. - Documenting time and work clearly and accurately in the ticketing system. - Staying up-to-date on current technology. - Overseeing multiple clients as their "Lead", ensuring well-maintained environments.
Preferred Skills & Qualifications:
- 7-10 years of experience as a Systems or Network Engineer with escalation responsibilities. - Advanced knowledge in Network & Server Infrastructure. - Proficiency with Windows 10 & 11, Windows Server OS, Active Directory, Group Policy, Microsoft Suite, Microsoft 365, TCP/IP, wireless networks, Cisco/SonicWall firewalls. - Familiarity with ConnectWise, Auvik, Slack, Microsoft Office. - Certifications: CompTIA A+, Network+, Security+, CCNA, CCENT. - Effective communication, facilitation, listening, and analytical thinking skills. - Strong integrity, collaboration, and client-focused mindset.
Physical Requirements:
Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computers constantly. Travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.
Compensation and Benefits:
The compensation is expected to start at $75,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Medical, dental, vision benefits as well as 401(k) and PTO plans available.
This role could be known by other job titles, which could include: Escalation Engineer, Senior Helpdesk Technician, IT Systems Engineer
Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we're competitive and that we can meet the challenges of today's fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated. We are seeking a skilled and experienced L3 IT Technical Support Engineer to join our team at NetTech, part of the New Charter Technologies family.
In this role, you will play a vital role in addressing customer queries, resolving technical issues, handling complex escalations, documenting cases, and performing on-site requests. You will stay informed about the latest advancements in computer technologies and contribute to client success.
General job duties include: - Closing out advanced and escalated helpdesk tickets quickly and efficiently. - Providing mentorship and guidance to helpdesk technicians on escalated tickets. - Handling onsite requests including system outages, printer failures, network issues, bandwidth problems, workstation and server failures. - Following troubleshooting best practices and escalation policies. - Demonstrating a strong sense of customer service. - Documenting time and work clearly and accurately in the ticketing system. - Staying up-to-date on current technology. - Overseeing multiple clients as their "Lead", ensuring well-maintained environments.
Preferred Skills & Qualifications:
- 7-10 years of experience as a Systems or Network Engineer with escalation responsibilities. - Advanced knowledge in Network & Server Infrastructure. - Proficiency with Windows 10 & 11, Windows Server OS, Active Directory, Group Policy, Microsoft Suite, Microsoft 365, TCP/IP, wireless networks, Cisco/SonicWall firewalls. - Familiarity with ConnectWise, Auvik, Slack, Microsoft Office. - Certifications: CompTIA A+, Network+, Security+, CCNA, CCENT. - Effective communication, facilitation, listening, and analytical thinking skills. - Strong integrity, collaboration, and client-focused mindset.
Physical Requirements:
Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computers constantly. Travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.
Compensation and Benefits:
The compensation is expected to start at $75,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Medical, dental, vision benefits as well as 401(k) and PTO plans available.
This role could be known by other job titles, which could include: Escalation Engineer, Senior Helpdesk Technician, IT Systems Engineer
Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.