Mindlance
GLIDER: Please include the link to the Glider assessment results for your candidate at the top of the resume and/or in the supplier comments. Please also remember to "share" the results with MSP in the Glider tool. Here is the assessment number: Client-89439279 . As a reminder this is in the NEW, Client specific instance of Glider. If you haven't already, you will need to reach out to Glider to have them add Client to your supported programs.
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Minimally, trainees must be able to:
(1) Type proficiently (45 WPM minimum), meaning that they don't have to look at the keyboard to locate the letters. (2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test. (3) Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool. (4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) (5) Demonstrate ability to learn quickly and can retain information that is learned.
Preferably, they should: (6) Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). (7) Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
LL candidates must be flexible to work ANY shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume.
Position is HYBRID with one day per week in the Kinder Morgan office in Houston on Wednesdays.
Interviews will be conducted virtually. Position Requirements: Experience in any Customer service field. bility to multi-task and work in a fast-paced, call center environment. Proficiency working on a computer. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Communicating with customers through various channels (inbound, outbound, email & chat). cknowledging and resolving customer inquiries. Strong interpersonal skills. Strong verbal communicator.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Minimally, trainees must be able to:
(1) Type proficiently (45 WPM minimum), meaning that they don't have to look at the keyboard to locate the letters. (2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test. (3) Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool. (4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) (5) Demonstrate ability to learn quickly and can retain information that is learned.
Preferably, they should: (6) Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). (7) Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
LL candidates must be flexible to work ANY shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume.
Position is HYBRID with one day per week in the Kinder Morgan office in Houston on Wednesdays.
Interviews will be conducted virtually. Position Requirements: Experience in any Customer service field. bility to multi-task and work in a fast-paced, call center environment. Proficiency working on a computer. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Communicating with customers through various channels (inbound, outbound, email & chat). cknowledging and resolving customer inquiries. Strong interpersonal skills. Strong verbal communicator.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."