Flowserve
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.
Responsibilities:
Leadership/Communication
Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondence
Exhibits effective product knowledge, training, and presentation skills
Drives a customer-centric, collaborative culture
Performance manages AEs including coaching & development
Has working knowledge of people management legal requirements
Engineering Tools/Techniques
Builds AEs capability with engineering skills & software
Recognizes negotiating situations & leverages appropriate personnel as needed
Supports AEs with creation of proposals & correspondence through use of available technology
Ensures AEs have fundamental competency with measuring equipment
Reliability Improvement & Solutions
Ensures AEs establish a consistent program approach to equipment issues at customer site
Guides AEs in skill building on the root cause analysis process
Coaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvements
Ensures that AEs have the capability required to deliver well constructed solutions to address equipment issues
Project Management
Applies basic understanding of financial drivers for project work
Develops SMART goals for individuals, projects, & accounts
Manages team effectively toward meeting project goals & objectives
Product/Industry
Ensures AEs have understanding of product & service portfolio for their assigned areas
Instructs AEs and customers on operating principles along with language of industry & equipment
Displays knowledge & coaches AEs on design requirements/applications & competitive marketplace
Program Continuous Improvement
Drives the use of quality management procedures and continuous improvement of tools/processes
Enforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc)
Fosters an environment for continual self development
Requirements:
BS in Engineering or other technical degree
Working knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial management
Demonstrated leadership capability to organize and lead teams
Strong PC Knowledge (Microsoft Suite; Flowstar.net)
Skills needed: Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project Management
Can meet both FLS & customer safety, health, & physical requirements, including drug screen and background check
Travel up to 30%
Preferred Skills:
Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferred
Experience with LifeCycle Advantage program and technical leadership preferred
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Req ID
: R-14885
Job Family Group
: Engineering
Job Family
: EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.
Responsibilities:
Leadership/Communication
Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondence
Exhibits effective product knowledge, training, and presentation skills
Drives a customer-centric, collaborative culture
Performance manages AEs including coaching & development
Has working knowledge of people management legal requirements
Engineering Tools/Techniques
Builds AEs capability with engineering skills & software
Recognizes negotiating situations & leverages appropriate personnel as needed
Supports AEs with creation of proposals & correspondence through use of available technology
Ensures AEs have fundamental competency with measuring equipment
Reliability Improvement & Solutions
Ensures AEs establish a consistent program approach to equipment issues at customer site
Guides AEs in skill building on the root cause analysis process
Coaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvements
Ensures that AEs have the capability required to deliver well constructed solutions to address equipment issues
Project Management
Applies basic understanding of financial drivers for project work
Develops SMART goals for individuals, projects, & accounts
Manages team effectively toward meeting project goals & objectives
Product/Industry
Ensures AEs have understanding of product & service portfolio for their assigned areas
Instructs AEs and customers on operating principles along with language of industry & equipment
Displays knowledge & coaches AEs on design requirements/applications & competitive marketplace
Program Continuous Improvement
Drives the use of quality management procedures and continuous improvement of tools/processes
Enforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc)
Fosters an environment for continual self development
Requirements:
BS in Engineering or other technical degree
Working knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial management
Demonstrated leadership capability to organize and lead teams
Strong PC Knowledge (Microsoft Suite; Flowstar.net)
Skills needed: Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project Management
Can meet both FLS & customer safety, health, & physical requirements, including drug screen and background check
Travel up to 30%
Preferred Skills:
Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferred
Experience with LifeCycle Advantage program and technical leadership preferred
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Req ID
: R-14885
Job Family Group
: Engineering
Job Family
: EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.