Senior IT Manager, Flight Operations Systems

Job Description:Reporting to the Senior Director, CIO, the responsibility of the Senior Manager - Flight Operation Systems will lead the IT Flight Operation Systems team, responsible for the successful delivery, integration, project management and support of all Bristow global and regional IT flight operation systems and technology transformations. The position will be based in the US and requires occasional international travel. As the leader of the IT Flight Operations team, the Sr. IT Manager - Flight Operations Systems will work closely with the global flight operations stakeholders, ensuring close collaboration between IT and the business flight operation activities. This will include engaging with the business stakeholders on all IT flight operation systems, managing projects, driving development and design, providing system architecture recommendations, leading solution design activities, in addition to working with the business and IT leadership to deliver KPIs and appropriate business solutions. Understand and developing processes and procedures to support the business use of the flight operation systems, is a key requirement of the position.The Senior IT Manager role will also include responsibilities in leading and managing the team members in developing and managing the strategic roadmap, developing and deploying the company's global flight following solutions, with focus on improved business outcomes including better business experiences; accelerating operational efficiency, delivering robust, scalable and standardized flight following operation solutions that are developed in accordance with business requirements and industry best practices.To ensure the delivery of agreed service levels and quality the position holder will work closely with the business and IT stakeholders, planning resources and providing appropriate training. The role will also include evaluating alternative solutions, implementing standard technologies and processes, and continuously improving our IT flight operations systems. The individual will plan, coordinate, and directly work with external service providers to ensure the delivery of agreed-upon service levels and quality.PRINCIPAL RESPONSIBILITIES:Establish a product and services roadmap and lead initiatives to transform Flight Operations systems by identifying key areas for improvement and implementing strategic changes.Work with regional and global business stakeholders, IT teams, Fleet Management and third-party service providers to manage, design, develop and implement regional and global flight operation systems and processes as global standards.Provide technical and operational oversight and leadership both flight operations and non-flight operations technical teams, in support of global standardization, system deployments and continuous improvementsContribute to the management of a full project management and software development life cycle (SDLC) for the implementation of complex flight operations systemsManage production releases while partnering with internal teams to ensure stakeholders are involved with testing, cutover, and hyper care activesManage the planning and deployment of flight following operation system integrations with company and third-party provider systemsWork with the business process owners to standardize the technology platform and support processes for regional and global IT Flight Operations systemsDevelop proposals, statements of work, business requirements documents, resource planning and project plansDrive process automation and replace manual operations to create efficienciesOversee the relationship with third party onsite and offshore IT resources on Software Development and Service Management activities including product backlog development; incident management; change management; and release management.Review and assist in the development and delivery of system and process training to user community through webinars, videos, knowledge base, and other employee engagement practicesWork directly with software vendor to deliver new functionality and to ensure prompt resolution of any problems or emergenciesAct as point of escalation for on-call application support for critical issues as neededSupport the business stakeholders in management and definition of business requirements for systems include enhancements and new functionsIdentify impediments and provide appropriate issues escalation to the necessary levels as requiredManage risks and issues proactively, including resources, costs, and systems, and recommend appropriate solutionsDefine and publish regular IT flight operations metrics and KPIsPERSON SPECIFICATION: (minimum education requirements, key skills and experience)Qualifications:Bachelor's Degree in a relevant engineering, aviation/transportation, or computer science field or relevant experienceExperience:15+ years' of experience within flight operations and/or Information Technology: supporting systems, people and processesExperience leading, managing, and delivering projects in a flight operations and technology environment, managing both external clients/stakeholders and internal leaders and project teamsGood working knowledge of Flight Operations or Aviation/Transportation IndustryExperience with managing and leading Projects and Project Management concepts (certification preferred)Experience with the Solution Development Life Cycle (SDLC) processExperience with IT Infrastructure Library (ITIL) framework, especially around Change & Release ManagementExperience with Security and Risk Management including Sarbanes Oxley and ISO 27001 IT General ControlsExcellent communication and writing skills Experience with IT organizational and business change management conceptsExperience with Flight Operations systems, including but not limited to:Flight Tracking, MRO, FIDS, AOS, Crew Scheduling, CarteNav, ARM FOSS, AIMS, eFlight,Airbox, etc.Skills:Ability to translate business requirements into technology requirementsStrong strategic vision with a hands-on approach to operational excellence.Excellent leadership and interpersonal skills, with the ability to influence at all organizational levels.Proven ability to manage budgets, drive cost savings, and achieve IT ROIExcellent Presentations SkillsResults orientated and continuous improvement mindsetStrong verbal and written communication skills at all levels including with leadership and managementHighly organized with the ability to organize own workloadHighly-motivated with the skills and temperament to function effectively and efficiently in a Corporate environmentExhibit a high level of integrity and confidentialityAbility to keep a level head when working under pressureDedicated to promoting a positive image of the organizationProactive and enthusiastic with a willingness to roll up your sleevesAbility to travel to various operational locations as requestedBristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.