TEPHRA
Description:
TCS is seeking a ServiceNow Technical Architect to lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
You will:
Design & Implementation, Customization and Maintenance of ITSM SPO Module Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects. Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements. Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes. Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions. Additional Responsibilities Include:
Provide necessary guidance to ServiceNow resources, on Implementation, S2P Integration with other apps like SAP , Data transfer, Support and Development including enhancement requests Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Guide the team in having the right level of details in the design artifacts. Review the design and code to ensure it aligns to customer expectation and follows industry standards Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow Follow up on outstanding development needs and provides timely status reports to the project manager Advise on options, risk and impacts on business/ITIL processes Communicate technical problems and solutions to both technical and non-technical audiences Qualifications:
10 to 12 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (SPO Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution. Experience as a Senior Technical Lead / Architect Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ServiceNow platform implementation, development, support, enhancement Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS Strong customer service and excellent verbal/written communication Excellent attention to details, ability to multitask, and effective time management skills Understand full ITSM application lifecycle Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) , ITIL
#LI-AK1
TCS is seeking a ServiceNow Technical Architect to lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
You will:
Design & Implementation, Customization and Maintenance of ITSM SPO Module Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects. Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements. Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes. Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions. Additional Responsibilities Include:
Provide necessary guidance to ServiceNow resources, on Implementation, S2P Integration with other apps like SAP , Data transfer, Support and Development including enhancement requests Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Guide the team in having the right level of details in the design artifacts. Review the design and code to ensure it aligns to customer expectation and follows industry standards Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow Follow up on outstanding development needs and provides timely status reports to the project manager Advise on options, risk and impacts on business/ITIL processes Communicate technical problems and solutions to both technical and non-technical audiences Qualifications:
10 to 12 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (SPO Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution. Experience as a Senior Technical Lead / Architect Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ServiceNow platform implementation, development, support, enhancement Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS Strong customer service and excellent verbal/written communication Excellent attention to details, ability to multitask, and effective time management skills Understand full ITSM application lifecycle Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) , ITIL
#LI-AK1