Cornerstone Community Financial Credit Union
Senior Payment Processing & Card Dispute Specialist
Cornerstone Community Financial Credit Union, Toledo, Ohio, United States, 43614
Our Opportunity:
The Senior Payment Process & Card Dispute Specialist is responsible for day-to-day card service operational tasks including monitoring, analyzing, reporting, reconciling and making recommendations on all card portfolios and inventories. This position will work with members and team members to understand and resolve all debit and credit card-related issues. Additionally, this position will support other CCF payment service platforms including, but not limited to, Bill Pay, Zelle, Remote Deposit Capture, and Loan Payment Platform(s). This position will provide support to the debit and credit card service team for escalated issues and support the Operations, Payment Processing and Card Services & Disputes management with card and payments related projects and objectives.
What You'll Do in This Role:
Responsible for investigating, researching, and processing Debit/ATM disputes meeting required time frames. Providing support to the debit and credit card and payment service team. Assist in projects, training, and educational objectives. Research member situations and issues relating to cards and/or payment services, and collaborate with internal departments as necessary, to resolve concerns, while uncovering root causes and methods for mitigating future issues. Perform operational activities pertaining to the VISA credit and/or debit card programs, including the review, analysis and reporting of card inventory, production reports, GL reconciliation and services hosted by the credit union's card processor. Provides regular status updates for projects and tasks assigned. Perform the daily processing of payment services, including Zelle, RDC, Bill Pay, and wallet tokenization. Partner with the Risk Management team to process cases pertaining to card services including Compromised Account Management System (CAMS) alerts, cardholder disputes, chargebacks, and arbitration processes. Additionally, partner to recommend and coordinate fraud and card service training for Team Members. Provide outstanding service to all members by performing within CCF's vision, mission, goals, and living our service promises through inbound calls, outbound calls, and all digital platforms. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. What You'll Bring To CCF:
Six months to two years of similar or related experience, including time spent in preparatory positions. A high school degree or GED is required Excellent organizational, prioritization, and attention to detail skills. Proficient in the Microsoft suite of products including Word, Excel, and Outlook. Working knowledge of credit policies. Strong communication skills must be demonstrated through oral and written means. Possesses basic mathematical skills and is proficient in the use of calculators. Must be able to multi-task effectively between multiple systems to assist members with their inquiries. Demonstrated strong customer service skills that include proven ability to handle difficult member interactions. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Work Location:
This position is based in Auburn Hills, Michigan and will likely relocate to Troy, Michigan in summer of 2025. There is also an opportunity for this role to be based out of our Toledo, Michigan location, depending on candidate preference and business needs.
Hybrid working arrangements are available following 4-6 months of successful employment.
EOE:
CCF is committed to equal opportunity and complies with EEOC rules and regulations
The Senior Payment Process & Card Dispute Specialist is responsible for day-to-day card service operational tasks including monitoring, analyzing, reporting, reconciling and making recommendations on all card portfolios and inventories. This position will work with members and team members to understand and resolve all debit and credit card-related issues. Additionally, this position will support other CCF payment service platforms including, but not limited to, Bill Pay, Zelle, Remote Deposit Capture, and Loan Payment Platform(s). This position will provide support to the debit and credit card service team for escalated issues and support the Operations, Payment Processing and Card Services & Disputes management with card and payments related projects and objectives.
What You'll Do in This Role:
Responsible for investigating, researching, and processing Debit/ATM disputes meeting required time frames. Providing support to the debit and credit card and payment service team. Assist in projects, training, and educational objectives. Research member situations and issues relating to cards and/or payment services, and collaborate with internal departments as necessary, to resolve concerns, while uncovering root causes and methods for mitigating future issues. Perform operational activities pertaining to the VISA credit and/or debit card programs, including the review, analysis and reporting of card inventory, production reports, GL reconciliation and services hosted by the credit union's card processor. Provides regular status updates for projects and tasks assigned. Perform the daily processing of payment services, including Zelle, RDC, Bill Pay, and wallet tokenization. Partner with the Risk Management team to process cases pertaining to card services including Compromised Account Management System (CAMS) alerts, cardholder disputes, chargebacks, and arbitration processes. Additionally, partner to recommend and coordinate fraud and card service training for Team Members. Provide outstanding service to all members by performing within CCF's vision, mission, goals, and living our service promises through inbound calls, outbound calls, and all digital platforms. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. What You'll Bring To CCF:
Six months to two years of similar or related experience, including time spent in preparatory positions. A high school degree or GED is required Excellent organizational, prioritization, and attention to detail skills. Proficient in the Microsoft suite of products including Word, Excel, and Outlook. Working knowledge of credit policies. Strong communication skills must be demonstrated through oral and written means. Possesses basic mathematical skills and is proficient in the use of calculators. Must be able to multi-task effectively between multiple systems to assist members with their inquiries. Demonstrated strong customer service skills that include proven ability to handle difficult member interactions. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Work Location:
This position is based in Auburn Hills, Michigan and will likely relocate to Troy, Michigan in summer of 2025. There is also an opportunity for this role to be based out of our Toledo, Michigan location, depending on candidate preference and business needs.
Hybrid working arrangements are available following 4-6 months of successful employment.
EOE:
CCF is committed to equal opportunity and complies with EEOC rules and regulations