SupportNinja
Start Date:
August 15, 2025 - December 15, 2025
Work Set Up:
Onsite US - Co-working Space
Location:
2550 Pacific Ave, Dallas, TX 75226 (Co-working space is called "Spaces")
Schedule/Hours:
M-F 8 AM-5 PM
The
Customer Service Representative II
is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization's CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Customer Service Representative II?
Must have high school diploma or equivalent Must be 18 years of age or older 1-2 years of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Knowledge and experience with a CRM preferred Proficient in using computers and various software applications Medical background supporting customers - preference Ninja Perks and Benefits
Competitive compensation Medical, dental and vision insurance Paid time off, birthday leave Opportunities for skills training and personal and professional development Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
https://alpharun.com/i/SJ5xD-Mr0eER_QZD1iGcK
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs
August 15, 2025 - December 15, 2025
Work Set Up:
Onsite US - Co-working Space
Location:
2550 Pacific Ave, Dallas, TX 75226 (Co-working space is called "Spaces")
Schedule/Hours:
M-F 8 AM-5 PM
The
Customer Service Representative II
is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization's CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Customer Service Representative II?
Must have high school diploma or equivalent Must be 18 years of age or older 1-2 years of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Knowledge and experience with a CRM preferred Proficient in using computers and various software applications Medical background supporting customers - preference Ninja Perks and Benefits
Competitive compensation Medical, dental and vision insurance Paid time off, birthday leave Opportunities for skills training and personal and professional development Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
https://alpharun.com/i/SJ5xD-Mr0eER_QZD1iGcK
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs