Strategic Staffing Solutions
Lead ServiceNow Developer
Strategic Staffing Solutions, Charlotte, North Carolina, United States, 28245
Lead ServiceNow Developer
Location:
Charlotte, NC (Onsite) Type:
18 Months Contract Pay: $82/hr - W2 ONLY, NO C2C
Position Summary:
We are seeking a highly organized and technically skilled
IT Operations & ServiceNow Support Lead
to join our team in
Charlotte, NC . This position requires a well-rounded professional with a strong background in ServiceNow development, production support, and Agile team environments. The ideal candidate will be responsible for managing day-to-day IT operations, leading small technical teams, and ensuring smooth incident resolution and workflow optimization through ServiceNow.
Key Responsibilities: Lead and support
ServiceNow development , including workflow customization, integration, and module implementation. Provide
production support
to ensure continuous availability and performance of business-critical applications. Manage and oversee small team(s) of support professionals in an
Agile (Scrum)
environment, including sprint planning and retrospectives. Act as a
liaison between technical teams and stakeholders , ensuring efficient communication and timely issue resolution. Monitor and track incidents, service requests, and change controls using ServiceNow. Utilize
MS Office Suite (Word, Excel, PowerPoint)
for documentation, reporting, and team communication. Identify process gaps and propose enhancements to improve operational efficiency and support delivery. Required Qualifications:
6+ years
of experience with
MS Office Suite
(Word, Excel, PowerPoint) in a technical environment. 4-6 years
of hands-on
ServiceNow development
experience. 2+ years
of experience providing
production support
in enterprise IT settings. 1-2 years
of experience working in
Agile (Scrum)
methodologies. 1-2 years
of experience in
team leadership or management
roles. Strong communication and organizational skills. Proven ability to work under pressure and meet tight deadlines. Preferred Qualifications:
ITIL certification or working knowledge of ITIL processes. Experience integrating ServiceNow with third-party systems. Background in incident/problem/change management using ServiceNow. Familiarity with enterprise-level support and escalation processes.
Charlotte, NC (Onsite) Type:
18 Months Contract Pay: $82/hr - W2 ONLY, NO C2C
Position Summary:
We are seeking a highly organized and technically skilled
IT Operations & ServiceNow Support Lead
to join our team in
Charlotte, NC . This position requires a well-rounded professional with a strong background in ServiceNow development, production support, and Agile team environments. The ideal candidate will be responsible for managing day-to-day IT operations, leading small technical teams, and ensuring smooth incident resolution and workflow optimization through ServiceNow.
Key Responsibilities: Lead and support
ServiceNow development , including workflow customization, integration, and module implementation. Provide
production support
to ensure continuous availability and performance of business-critical applications. Manage and oversee small team(s) of support professionals in an
Agile (Scrum)
environment, including sprint planning and retrospectives. Act as a
liaison between technical teams and stakeholders , ensuring efficient communication and timely issue resolution. Monitor and track incidents, service requests, and change controls using ServiceNow. Utilize
MS Office Suite (Word, Excel, PowerPoint)
for documentation, reporting, and team communication. Identify process gaps and propose enhancements to improve operational efficiency and support delivery. Required Qualifications:
6+ years
of experience with
MS Office Suite
(Word, Excel, PowerPoint) in a technical environment. 4-6 years
of hands-on
ServiceNow development
experience. 2+ years
of experience providing
production support
in enterprise IT settings. 1-2 years
of experience working in
Agile (Scrum)
methodologies. 1-2 years
of experience in
team leadership or management
roles. Strong communication and organizational skills. Proven ability to work under pressure and meet tight deadlines. Preferred Qualifications:
ITIL certification or working knowledge of ITIL processes. Experience integrating ServiceNow with third-party systems. Background in incident/problem/change management using ServiceNow. Familiarity with enterprise-level support and escalation processes.