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Job DescriptionJob Description
Summary:
The Product Implementation Engineer provides technical support while implementing and supporting software solutions for customers. Collaborate with cross-functional teams to ensure seamless integration and deployment of systems. Troubleshoot and resolve issues that arise during and after implementation. Conduct training sessions for clients to promote the effective use of our software solutions. Prepare and maintain detailed documentation of processes and configurations.
Essential Duties and Responsibilities:
·
Coordinate and facilitate product implementations as assigned
·
Collaborate cross-functionally with Support and Implementation teams to deliver high-quality solutions that meet business and technical requirements.
·
Investigate and resolve technical issues by conducting detailed bug analysis, writing and executing complex SQL queries, and partnering with development teams as needed.
·
Develop project plans and timelines, and track progress against milestones
·
Create and manage comprehensive project plans, defining key milestones, timelines, deliverables, and resource requirements to ensure timely execution.
·
Ensure that products are implemented on time and within project scope.
·
Serve as a liaison with Product Managers and Product Owners to gather and communicate customer requirements and coordinate any requested customizations or new feature implementations.
·
Collaborate with cross-functional teams to ensure seamless integration and deployment.
Qualifications Guidelines:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
Education/Experience:
·
Bachelor’s degree in computer science, information technology, or a related field.
·
Proven experience in technical support or implementation-related roles.
·
4-7 years’ experience required
·
Strong problem-solving skills and the ability to think critically under pressure.
·
Excellent communication and interpersonal skills to work effectively with diverse teams and clients.
·
Familiarity with software deployment processes, database management, and IT infrastructure.
·
Healthcare experience .
Ability:
Strong interpersonal communication skills are required. The successful candidate/employee will be required to use written and oral communication skills. The ability to read, write and comprehend complex instructions, correspondences, and memos is necessary. It also requires the ability to read, analyze, create and interpret general business memos and documents. Strong technical writing and documentation skills are required.
Reasoning Ability:
The position requires strong analytical skills and the ability to think outside the box. Must organized and detail oriented. Strong planning and coordination skills are required. The ability to effectively interpret technical and business objectives and challenges is required. The ability to think abstractly and deal with ambiguous/under-defined problems is needed.
Computer Skills:
Strong personal computer literacy is required, with proficiency in Word, Excel, PowerPoint, Internet, and other appropriate software.
Supervisory Responsibilities:
Not applicable.
Special Requirements/Certification:
None
The
above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor, policy, and company management.
Company DescriptionMedInformatix is a company dedicated to the development of leading-edge IT solutions for an ever-changing healthcare environment. Our fully integrated Practice Management and Electronic Medical Record system contains powerful tools enabling clients and partners to improve patient care. At MedInformatix, we are passionate in providing a complete solution for our clients. Hiring the right people make all the difference in achieving this goal. Our employees contribute to our fast-paced and fun-based culture, receive a generous benefits package of health insurance, dental, vision, pension, 401k, life insurance, long-term insurance, educational assistance, etc, and enjoy working in a casual environment. You will be learning from best and brightest in this exciting industry. We recognize and reward outstanding performance, and we encourage growth through our ongoing learning and development programs. Whether you've just finished school or are at the height of your career, MedInformatix can take your career to the next level.Company DescriptionMedInformatix is a company dedicated to the development of leading-edge IT solutions for an ever-changing healthcare environment. Our fully integrated Practice Management and Electronic Medical Record system contains powerful tools enabling clients and partners to improve patient care.\r\nAt MedInformatix, we are passionate in providing a complete solution for our clients. Hiring the right people make all the difference in achieving this goal. Our employees contribute to our fast-paced and fun-based culture, receive a generous benefits package of health insurance, dental, vision, pension, 401k, life insurance, long-term insurance, educational assistance, etc, and enjoy working in a casual environment. You will be learning from best and brightest in this exciting industry. We recognize and reward outstanding performance, and we encourage growth through our ongoing learning and development programs. Whether you've just finished school or are at the height of your career, MedInformatix can take your career to the next level.
Summary:
The Product Implementation Engineer provides technical support while implementing and supporting software solutions for customers. Collaborate with cross-functional teams to ensure seamless integration and deployment of systems. Troubleshoot and resolve issues that arise during and after implementation. Conduct training sessions for clients to promote the effective use of our software solutions. Prepare and maintain detailed documentation of processes and configurations.
Essential Duties and Responsibilities:
·
Coordinate and facilitate product implementations as assigned
·
Collaborate cross-functionally with Support and Implementation teams to deliver high-quality solutions that meet business and technical requirements.
·
Investigate and resolve technical issues by conducting detailed bug analysis, writing and executing complex SQL queries, and partnering with development teams as needed.
·
Develop project plans and timelines, and track progress against milestones
·
Create and manage comprehensive project plans, defining key milestones, timelines, deliverables, and resource requirements to ensure timely execution.
·
Ensure that products are implemented on time and within project scope.
·
Serve as a liaison with Product Managers and Product Owners to gather and communicate customer requirements and coordinate any requested customizations or new feature implementations.
·
Collaborate with cross-functional teams to ensure seamless integration and deployment.
Qualifications Guidelines:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
Education/Experience:
·
Bachelor’s degree in computer science, information technology, or a related field.
·
Proven experience in technical support or implementation-related roles.
·
4-7 years’ experience required
·
Strong problem-solving skills and the ability to think critically under pressure.
·
Excellent communication and interpersonal skills to work effectively with diverse teams and clients.
·
Familiarity with software deployment processes, database management, and IT infrastructure.
·
Healthcare experience .
Ability:
Strong interpersonal communication skills are required. The successful candidate/employee will be required to use written and oral communication skills. The ability to read, write and comprehend complex instructions, correspondences, and memos is necessary. It also requires the ability to read, analyze, create and interpret general business memos and documents. Strong technical writing and documentation skills are required.
Reasoning Ability:
The position requires strong analytical skills and the ability to think outside the box. Must organized and detail oriented. Strong planning and coordination skills are required. The ability to effectively interpret technical and business objectives and challenges is required. The ability to think abstractly and deal with ambiguous/under-defined problems is needed.
Computer Skills:
Strong personal computer literacy is required, with proficiency in Word, Excel, PowerPoint, Internet, and other appropriate software.
Supervisory Responsibilities:
Not applicable.
Special Requirements/Certification:
None
The
above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor, policy, and company management.
Company DescriptionMedInformatix is a company dedicated to the development of leading-edge IT solutions for an ever-changing healthcare environment. Our fully integrated Practice Management and Electronic Medical Record system contains powerful tools enabling clients and partners to improve patient care. At MedInformatix, we are passionate in providing a complete solution for our clients. Hiring the right people make all the difference in achieving this goal. Our employees contribute to our fast-paced and fun-based culture, receive a generous benefits package of health insurance, dental, vision, pension, 401k, life insurance, long-term insurance, educational assistance, etc, and enjoy working in a casual environment. You will be learning from best and brightest in this exciting industry. We recognize and reward outstanding performance, and we encourage growth through our ongoing learning and development programs. Whether you've just finished school or are at the height of your career, MedInformatix can take your career to the next level.Company DescriptionMedInformatix is a company dedicated to the development of leading-edge IT solutions for an ever-changing healthcare environment. Our fully integrated Practice Management and Electronic Medical Record system contains powerful tools enabling clients and partners to improve patient care.\r\nAt MedInformatix, we are passionate in providing a complete solution for our clients. Hiring the right people make all the difference in achieving this goal. Our employees contribute to our fast-paced and fun-based culture, receive a generous benefits package of health insurance, dental, vision, pension, 401k, life insurance, long-term insurance, educational assistance, etc, and enjoy working in a casual environment. You will be learning from best and brightest in this exciting industry. We recognize and reward outstanding performance, and we encourage growth through our ongoing learning and development programs. Whether you've just finished school or are at the height of your career, MedInformatix can take your career to the next level.