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Contact Center Senior Technical Business Analyst
The Contact Center Senior Technical Business Analyst is responsible for the analysis, configuration, management, and reporting for the MassDOT ACD/Contact Center technology (Five 9). The Technical Business Analyst is accountable for working with the business groups to make sure the platform is meeting their expectations. This position focuses on supporting the technology.
The Contact Center Senior Technical Business Analyst is responsible for the analysis, configuration, management, and reporting for the MassDOT ACD/Contact Center technology (Five 9). The Technical Business Analyst is accountable for working with the business groups to make sure the platform is meeting their expectations. This position focuses on supporting the technology.