Utah Staffing
Lead IT Support Specialist Fulfillment Center
Utah Staffing, West Jordan, Utah, United States, 84088
Lead It Support Specialist Fulfillment Center
Responsible for installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed. Leads installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. Such as: Utilizing tracking software to track and monitor the resolution of issues and/or open tickets. Supporting area processes and interface requirements Resetting equipment or applying solutions to quickly resolve problems Resolves complex issues. Resolves escalated issues from less experienced support staff. Identifies and documents fault patterns over a period of time and involves other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes. Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible. Maintains and troubleshoots proprietary material handling software and systems from vendors as needed. Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations. Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. Partners cross functionally to resolve issues. Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc). May lift and transports PCs, monitors, terminals and printers for deployment as well as repair. Founded in 1901, Walgreens has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members, and communities. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role. Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare. Hours of support may require weekend, holiday, and/or off-hours shift coverage. Willing to travel up to 10% of the time for business purposes (within state and out of state). Bachelors degree Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA Experience at a distribution center or manufacturing environment Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP) Experience building and maintaining databases (such as Web, Access and SQL) Experience coordinating service requests with appropriate IT team. Experience working independently and as part of a cross-functional technical team
Responsible for installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed. Leads installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. Such as: Utilizing tracking software to track and monitor the resolution of issues and/or open tickets. Supporting area processes and interface requirements Resetting equipment or applying solutions to quickly resolve problems Resolves complex issues. Resolves escalated issues from less experienced support staff. Identifies and documents fault patterns over a period of time and involves other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes. Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible. Maintains and troubleshoots proprietary material handling software and systems from vendors as needed. Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations. Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. Partners cross functionally to resolve issues. Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc). May lift and transports PCs, monitors, terminals and printers for deployment as well as repair. Founded in 1901, Walgreens has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members, and communities. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role. Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare. Hours of support may require weekend, holiday, and/or off-hours shift coverage. Willing to travel up to 10% of the time for business purposes (within state and out of state). Bachelors degree Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA Experience at a distribution center or manufacturing environment Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP) Experience building and maintaining databases (such as Web, Access and SQL) Experience coordinating service requests with appropriate IT team. Experience working independently and as part of a cross-functional technical team