Central State University
Posting Details
Posting Details
Posting Number 0801709
Classification Title Collection Specialist
Working Title
Department Cash Management
Department Contact Email zruffingibson@centralstate.edu
Job Summary/Basic Function
JOB SUMMARY: Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.
DUTIES AND RESPONSIBILITIES: • Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken • Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment • Work with students to establish manageable payment plans based on their financial situation. • Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts. • Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts • Ensure all collection activities comply with university policies and relevant regulations regarding student debt. • Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment. • Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management • Other Duties as Assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Ability to clearly explain financial situations to students and effectively communicate collection procedures in a professional manner. • Identifying challenges related to student debt and finding creative solutions to resolve outstanding balances. • Prioritizing student satisfaction while enforcing payment obligations • Accurately inputting and managing student account information within relevant database systems • Recognizing student financial difficulties and tailoring collection strategies accordingly.
Minimum Qualifications
MINIMUM QUALIFICATIONS: • Associate or bachelor's degree in business, Accounting, or equivalent work experience • Strong understanding of university policies related to student billing and financial aid • Experience in customer service and two to five (2 to 5) years of experience in collections preferred • Proficiency in Microsoft Office Suite and Banner
Preferred Qualifications
Posting Date 03/27/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Position Category Staff - Monthly (Exempt)
Budgeted Annual Salary Commensurate with experience
Posting Details
Posting Number 0801709
Classification Title Collection Specialist
Working Title
Department Cash Management
Department Contact Email zruffingibson@centralstate.edu
Job Summary/Basic Function
JOB SUMMARY: Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.
DUTIES AND RESPONSIBILITIES: • Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken • Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment • Work with students to establish manageable payment plans based on their financial situation. • Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts. • Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts • Ensure all collection activities comply with university policies and relevant regulations regarding student debt. • Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment. • Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management • Other Duties as Assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Ability to clearly explain financial situations to students and effectively communicate collection procedures in a professional manner. • Identifying challenges related to student debt and finding creative solutions to resolve outstanding balances. • Prioritizing student satisfaction while enforcing payment obligations • Accurately inputting and managing student account information within relevant database systems • Recognizing student financial difficulties and tailoring collection strategies accordingly.
Minimum Qualifications
MINIMUM QUALIFICATIONS: • Associate or bachelor's degree in business, Accounting, or equivalent work experience • Strong understanding of university policies related to student billing and financial aid • Experience in customer service and two to five (2 to 5) years of experience in collections preferred • Proficiency in Microsoft Office Suite and Banner
Preferred Qualifications
Posting Date 03/27/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Position Category Staff - Monthly (Exempt)
Budgeted Annual Salary Commensurate with experience