Piper Companies
Zachary Piper Solutions is seeking a
Service Desk Manager
to join a federal government contract located at
Stennis Space Center, Mississippi . The
Service Desk Manager
will manage the performance and day to day operations of Level 1 and 2 services and ensure expected customer service levels are met.
Responsibilities:
Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities. Qualifications:
Bachelor's Degree or higher 3-5 years' experience in IT service desk environment Help Desk Institute (HDI) or Service Desk Institute (SDI) certification ITIL certification Secret Clearance
Compensation:
Salary Range:
$110,000 - $130,000+ depending on experience
Comprehensive Benefits : Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays
Must be eligible to work in the United States and pass a background check
Location:
100% onsite in Stennis Space Center, MS
Service Desk Manager
to join a federal government contract located at
Stennis Space Center, Mississippi . The
Service Desk Manager
will manage the performance and day to day operations of Level 1 and 2 services and ensure expected customer service levels are met.
Responsibilities:
Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities. Qualifications:
Bachelor's Degree or higher 3-5 years' experience in IT service desk environment Help Desk Institute (HDI) or Service Desk Institute (SDI) certification ITIL certification Secret Clearance
Compensation:
Salary Range:
$110,000 - $130,000+ depending on experience
Comprehensive Benefits : Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays
Must be eligible to work in the United States and pass a background check
Location:
100% onsite in Stennis Space Center, MS