Production Support - New York, NY

Location: New York, NY Work Arrangement:

Hybrid

(3 days onsite, 2 days remote) Employment Type:

W2 only (Must have

12+ months

of valid work authorization) Experience Required:

8+ years

Must-Have Skills: Production support for

trading applications Experience with

monitoring tools

(e.g.,

ITRS Geneos ,

Dynatrace ,

Splunk ) Linux ,

Shell Scripting ,

SQL Strong knowledge of

incident management ,

batch systems , and

risk systems Excellent

communication

and

stakeholder engagement

skills Job Summary:

We are seeking an experienced Production Support Analyst to join the team supporting a suite of

FX LCT / Emerging Markets trading applications . This role involves frontline support for end users, managing major incidents, system monitoring, and proactive performance improvements. The successful candidate will work in a high-pressure, fast-paced environment and will gain full exposure to

front-to-back trading processes .

Key Responsibilities:

Act as the

first point of contact

for business users in the FX and Emerging Markets domain. Own and manage the

onboarding and transition of processes

into the MAPS organization. Partner with

business stakeholders ,

developers , and

infrastructure teams . Monitor and maintain

critical trading and batch environments . Troubleshoot complex system issues, ensuring rapid issue identification and resolution. Drive efficiency by developing tools and automating repetitive processes. Ensure accurate effort tracking and provide

management reporting . Participate in

change management and release implementations . Manage

major incidents

and lead efforts in

problem resolution . Supported Applications Involve:

Pricing & trade capture Risk generation and aggregation Market/reference data integration Reporting solutions Technical Skills:

Operating Systems:

Primarily Linux Scripting:

Unix Shell, Python Database:

SQL (multi-table joins, stored procedures) Monitoring & Scheduling Tools: ITRS Geneos Autosys / Crontab Dynatrace / OpenTelemetry ITSM tools (e.g., ServiceNow)

Documentation:

Confluence Batch & Grid Management:

Data Synapse Understanding of

infrastructure disciplines

(network, storage, messaging, servers) Business & Domain Knowledge:

Trading Risk Systems

experience Familiarity with: Bloomberg / Reuters Risk PnL, greeks (PV, Delta, Gamma) Securities: Government Bonds, Agencies, Swaps, Futures, Inflation-linked products Market Data: yield/funding curves, volatility/correlation surfaces

Soft Skills & Personal Attributes:

Resilience and calm under pressure Strong

leadership

and

ownership

mindset Clear and confident communicator Ability to coordinate across

global teams Nice to Have: Familiarity with coding in

Python ,

.NET , or

Java Experience with: Splunk ,

Cut-Over ,

OpenTelemetry ServiceNow ,

Geneos ITSM

TopTech Talent is proud to be an equal opportunity w

orkplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.