Front Desk Agent - Second shift

Job Type

Full-time

Description

• Register and assign rooms to guests.

• Issue room key and escort instructions to Guest Service Agent or directly to guest.

• Sort and track incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box.

• Ability to accurately use various office software.

Requirements

• Minimum lifting of 20 pounds.

• Pushing, bending, stooping, upward reaching, manual dexterity.

• Hearing, writing, typing.

• Minimum pulling of 20 pounds.

- Other duties may be assigned.