Epic Support Analyst RCM Applications (Onsite)

Job DescriptionAt NorthBay Health, the Entry-Level Epic Support Analyst - RCM Applications provides front-line support and basic system maintenance for Epic Revenue Cycle Management applications such as Cadence, Prelude, Resolute, MyChart, and others. This role serves as a liaison between clinical and business end users and the IT department, ensuring timely issue resolution, effective communication, and continuous improvement in system usability and performance. With guidance from senior analysts and team leads, the Epic Support Analyst assists in gathering requirements, performing system builds, executing test scripts, troubleshooting issues, and ensuring successful delivery of technology solutions that support clinical and business workflows across the organization. The ideal candidate has strong communication skills, attention to detail, and a desire to grow within a healthcare IT environment.QualificationsEducation: Associate's or Bachelor's degree in Health Information Technology, Healthcare Administration, Computer Science, or related field preferred.Licensure/Certification: Clinical or IT certifications, Epic certification, or clinical licensing preferred, but not required. Epic certification required within one year.Experience: 0-2 years Epic or clinical IT systems experience and a minimum of 1 year experience in clinical or healthcare operations. Skills: Strong communication and customer service skills. Requires basic understanding of Microsoft Office tools and IT ticketing systems. Familiarity with clinical environments (e.g., hospitals, clinics, nursing). Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Hours of Work: Normally works eight-hour day. Hours will vary according to work demands and project requirements; may require on-call support.Compensation: $42 to $51 based on years of experience doing the duties of the job.Please note: Candidates who advance in the selection process will be required to complete an EPIC applications assessment as part of the recruitment and screening process.About UsAt NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That's why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic. Our competence, capabilities and practice of collaborating with some of the nation's most advanced clinical institutions enable us to manage extremely complex cases right here.Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/