Glades Talent
IT Project Manager / Client Relationship Manager
Location:
Boca Raton, FL Salary:
$85,000 – $95,000 (based on experience) About the Company This Boca Raton-based technology company has spent the last 15 years building a reputation as a trusted Managed Service Provider (MSP), offering a broad range of IT solutions for businesses. With a strong emphasis on performance, security, and proactive support, they empower clients to grow and operate with confidence in a fast-paced digital environment. The organization prides itself on its collaborative culture, professional development opportunities, and long-term career growth for team members. Position Overview We are seeking an experienced and driven
IT Project Manager / Client Relationship Manager
to oversee new client onboarding, maintain long-term account success, and act as a central point of contact for managed service clients. The ideal candidate will bring prior experience working with (or for) an MSP and a deep understanding of client lifecycle management—from onboarding and technical implementation to ongoing support and strategic growth. This hybrid role combines technical project execution with high-touch client relationship management. You’ll be responsible for managing project delivery, providing responsive client support, and helping shape a high-quality client experience. Key Responsibilities Project Management (30–40%)
Lead client rollouts and internal project implementation from planning to execution
Coordinate across technical teams to manage resources, timelines, and deliverables
Maintain project documentation including schedules, status reports, and escalation logs
Identify and mitigate risks to keep projects on track and aligned with client expectations
Communicate project updates regularly with clients and internal stakeholders
Client Relationship Management (60–70%)
Serve as the primary point of contact for assigned clients, managing ongoing needs and issue resolution
Address client inquiries including billing, service escalations, and user support questions
Conduct routine business reviews that include: Data Extraction : Pulling and consolidating data from client-facing platforms
Data Analysis : Cleaning, reviewing, and identifying performance trends
Reporting & Presentation : Telling a clear story about client performance and recommending IT strategies for growth
Build long-term partnerships through proactive communication, transparency, and problem-solving
Identify upsell or cross-sell opportunities through needs assessments and service reviews
Required Skills and Experience 3+ years of experience in project management or client-facing IT roles
Prior experience working with or for a Managed Service Provider (MSP) is strongly preferred
Strong understanding of IT infrastructure (servers, networking, firewalls, endpoints, Microsoft Suite)
Familiarity with ticketing systems like ConnectWise or similar platforms
Ability to manage multiple projects and client relationships simultaneously
Strong written and verbal communication skills with a client-focused approach
Detail-oriented, process-driven, and highly motivated
Experience with data analysis and reporting to drive strategic recommendations
Why Join? Be part of a thriving, growth-minded organization with a 15-year track record of success
Work in a collaborative environment that values problem-solving and innovation
Gain access to mentorship, advancement opportunities, and a strong culture of support
Equal Opportunity Employer (EOE)
Compensation: $85,000-$95,000 per year
Boca Raton, FL Salary:
$85,000 – $95,000 (based on experience) About the Company This Boca Raton-based technology company has spent the last 15 years building a reputation as a trusted Managed Service Provider (MSP), offering a broad range of IT solutions for businesses. With a strong emphasis on performance, security, and proactive support, they empower clients to grow and operate with confidence in a fast-paced digital environment. The organization prides itself on its collaborative culture, professional development opportunities, and long-term career growth for team members. Position Overview We are seeking an experienced and driven
IT Project Manager / Client Relationship Manager
to oversee new client onboarding, maintain long-term account success, and act as a central point of contact for managed service clients. The ideal candidate will bring prior experience working with (or for) an MSP and a deep understanding of client lifecycle management—from onboarding and technical implementation to ongoing support and strategic growth. This hybrid role combines technical project execution with high-touch client relationship management. You’ll be responsible for managing project delivery, providing responsive client support, and helping shape a high-quality client experience. Key Responsibilities Project Management (30–40%)
Lead client rollouts and internal project implementation from planning to execution
Coordinate across technical teams to manage resources, timelines, and deliverables
Maintain project documentation including schedules, status reports, and escalation logs
Identify and mitigate risks to keep projects on track and aligned with client expectations
Communicate project updates regularly with clients and internal stakeholders
Client Relationship Management (60–70%)
Serve as the primary point of contact for assigned clients, managing ongoing needs and issue resolution
Address client inquiries including billing, service escalations, and user support questions
Conduct routine business reviews that include: Data Extraction : Pulling and consolidating data from client-facing platforms
Data Analysis : Cleaning, reviewing, and identifying performance trends
Reporting & Presentation : Telling a clear story about client performance and recommending IT strategies for growth
Build long-term partnerships through proactive communication, transparency, and problem-solving
Identify upsell or cross-sell opportunities through needs assessments and service reviews
Required Skills and Experience 3+ years of experience in project management or client-facing IT roles
Prior experience working with or for a Managed Service Provider (MSP) is strongly preferred
Strong understanding of IT infrastructure (servers, networking, firewalls, endpoints, Microsoft Suite)
Familiarity with ticketing systems like ConnectWise or similar platforms
Ability to manage multiple projects and client relationships simultaneously
Strong written and verbal communication skills with a client-focused approach
Detail-oriented, process-driven, and highly motivated
Experience with data analysis and reporting to drive strategic recommendations
Why Join? Be part of a thriving, growth-minded organization with a 15-year track record of success
Work in a collaborative environment that values problem-solving and innovation
Gain access to mentorship, advancement opportunities, and a strong culture of support
Equal Opportunity Employer (EOE)
Compensation: $85,000-$95,000 per year