PEAK Technical Staffing USA
Services & Support Operations Division
The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.
Position Summary/Essential Functions
Responsible for providing technical input and guidance to product development with long-term business and organizational impact. Accountable for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects and acts as the primary point-of-contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact. Self-directed with minimum supervision and has significant interaction with customers and senior technical community.
Responsibilities Act as technical point of contact for fielded products, respond to internal/external customer technical inquiries in a timely manner. Support engineering evaluations and initiate repair/overhaul maintenance procedures for FAA part 145 repair station. Update and initiate technical publications such as Component Maintenance Manual (CMM), Service Bulletin (SB), and Service Letter (SL). Lead engineering investigations, exercise root cause investigations, collaborate with cross-functional teams and Type Certificate Holders (THC), such as Airbus and Boeing, to drive to resolution. Maintain frequent customer interface to present project status; determine feasibility of changing customer requirements and may propose and/or facilitate status meetings and present product improvements to air-framers as well as global operators. Continuously monitor performance and reliability of fielded products and investigate emerging return trends. Strengthen customer relationship and work to gain customer confidence in program. Seek and propose business growth opportunities via suggestions for product improvements and retrofits. Be reachable to respond to Aircraft on Ground (AOG) urgent customer requests outside of business hours in a timely manner. Availability to travel for training or technical support of customers worldwide (10%). Ensure consistent engineering standards, processes, and documentation methods are used in project deliverables. Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations. Requirements
System Engineering Expertise:
Utilize comprehensive knowledge of system engineering theories, principles, industry practices, and policies to support engine, fuel, lubrication and thermal management. Fuel and Fuel Inerting Systems Knowledge:
Possess exceptional expertise in Fuel and Fuel Inerting systems, including detailed understanding of each component's functionality and vendor parts. Regulated Maintenance Environment Proficiency:
Demonstrate exceptional knowledge of materials and practices used within regulated maintenance environments, including familiarity with Component Maintenance Manuals (CMM), Acceptance and Test Procedures (ATP), Vendor Service Bulletins (VSB), Airworthiness Directives (AD), and other applicable regulatory requirements. Regulatory Compliance Understanding:
Exhibit understanding of aviation maintenance regulation, particularly within a Part 145 Repair Station certificated under the Federal Aviation Administration (FAA) and other national airworthiness authorities such as EASA, TCAA, and CAAC. Project Management and Leadership:
Ability to establish, monitor, and track performance goals and objectives to complete complex or major projects. Provide clear direction and leadership to project teams at key milestones. Data Analysis and Reliability Reporting:
Skilled in analyzing in-service return data to identify contributory and non-contributory factors affecting component removal. Essential Functions
Technical Publications Management:
Manage, edit, and initiate technical publications such as Component Maintenance Manuals (CMM), Vendor Service Bulletins (VSB), and Service Letters (SL). Initiate communication to operators through Service Letters (SL). Develop and issue instructions for work required to operators via Vendor Service Bulletins (VSB).
Engineering Investigations & Root Cause Analysis:
Lead engineering investigations on fielded products. Initiate root cause investigations and collaborate with cross-functional teams and external customers to drive resolution. Create and maintain project plans, define milestones, and ensure progress is tracked and communicated. Determine project phases and request necessary resources. Prepare and present progress updates to airframers and global operators.
Project Engineering:
Facilitate status meetings to review and manage running action item lists (RAIL) involving design, quality, and product support teams. Contribute to the development of supporting documentation including procedures and technical reports.
Reliability Monitoring:
Continuously monitor the health and reliability of fielded products.
Professional Development:
Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations.
Desired
General knowledge of aircraft engines and power systems. Experience corresponding with engine manufacturers. Experience corresponding with customers as a customer service engineer. Qualifications
Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline; Master's degree (MS) or MBA preferred. Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience. Thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Good knowledge of the Materials and Practices used within a regulated maintenance environment such as technical publications and other regulatory requirements. Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities. Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones.
Benefits
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.
Position Summary/Essential Functions
Responsible for providing technical input and guidance to product development with long-term business and organizational impact. Accountable for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects and acts as the primary point-of-contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact. Self-directed with minimum supervision and has significant interaction with customers and senior technical community.
Responsibilities Act as technical point of contact for fielded products, respond to internal/external customer technical inquiries in a timely manner. Support engineering evaluations and initiate repair/overhaul maintenance procedures for FAA part 145 repair station. Update and initiate technical publications such as Component Maintenance Manual (CMM), Service Bulletin (SB), and Service Letter (SL). Lead engineering investigations, exercise root cause investigations, collaborate with cross-functional teams and Type Certificate Holders (THC), such as Airbus and Boeing, to drive to resolution. Maintain frequent customer interface to present project status; determine feasibility of changing customer requirements and may propose and/or facilitate status meetings and present product improvements to air-framers as well as global operators. Continuously monitor performance and reliability of fielded products and investigate emerging return trends. Strengthen customer relationship and work to gain customer confidence in program. Seek and propose business growth opportunities via suggestions for product improvements and retrofits. Be reachable to respond to Aircraft on Ground (AOG) urgent customer requests outside of business hours in a timely manner. Availability to travel for training or technical support of customers worldwide (10%). Ensure consistent engineering standards, processes, and documentation methods are used in project deliverables. Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations. Requirements
System Engineering Expertise:
Utilize comprehensive knowledge of system engineering theories, principles, industry practices, and policies to support engine, fuel, lubrication and thermal management. Fuel and Fuel Inerting Systems Knowledge:
Possess exceptional expertise in Fuel and Fuel Inerting systems, including detailed understanding of each component's functionality and vendor parts. Regulated Maintenance Environment Proficiency:
Demonstrate exceptional knowledge of materials and practices used within regulated maintenance environments, including familiarity with Component Maintenance Manuals (CMM), Acceptance and Test Procedures (ATP), Vendor Service Bulletins (VSB), Airworthiness Directives (AD), and other applicable regulatory requirements. Regulatory Compliance Understanding:
Exhibit understanding of aviation maintenance regulation, particularly within a Part 145 Repair Station certificated under the Federal Aviation Administration (FAA) and other national airworthiness authorities such as EASA, TCAA, and CAAC. Project Management and Leadership:
Ability to establish, monitor, and track performance goals and objectives to complete complex or major projects. Provide clear direction and leadership to project teams at key milestones. Data Analysis and Reliability Reporting:
Skilled in analyzing in-service return data to identify contributory and non-contributory factors affecting component removal. Essential Functions
Technical Publications Management:
Manage, edit, and initiate technical publications such as Component Maintenance Manuals (CMM), Vendor Service Bulletins (VSB), and Service Letters (SL). Initiate communication to operators through Service Letters (SL). Develop and issue instructions for work required to operators via Vendor Service Bulletins (VSB).
Engineering Investigations & Root Cause Analysis:
Lead engineering investigations on fielded products. Initiate root cause investigations and collaborate with cross-functional teams and external customers to drive resolution. Create and maintain project plans, define milestones, and ensure progress is tracked and communicated. Determine project phases and request necessary resources. Prepare and present progress updates to airframers and global operators.
Project Engineering:
Facilitate status meetings to review and manage running action item lists (RAIL) involving design, quality, and product support teams. Contribute to the development of supporting documentation including procedures and technical reports.
Reliability Monitoring:
Continuously monitor the health and reliability of fielded products.
Professional Development:
Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations.
Desired
General knowledge of aircraft engines and power systems. Experience corresponding with engine manufacturers. Experience corresponding with customers as a customer service engineer. Qualifications
Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline; Master's degree (MS) or MBA preferred. Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience. Thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Good knowledge of the Materials and Practices used within a regulated maintenance environment such as technical publications and other regulatory requirements. Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities. Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones.
Benefits
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/