Auburn
Position Details
Position Information Requisition Number S4607P
Home Org Name Provost & VP Academic Affairs
Division Name Provost and VP Academic Affair
Position Title Endpoint Support Analyst
Job Class Code MA36
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary The Office of the Provost is seeking an Endpoint Support Analyst to deliver consultative and technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position also provides advanced support for desktop, mobile computing, and client/server technology, as well as consulting services involving researching technology solutions for complex issues. For example, it may involve helping university research committees evaluate and implement applications to streamline their proposal management processes or to integrate university systems. The Analyst also works with IT peers to develop more efficient ways to deliver technology services to customers. Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. Must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver's license and pass a required university driver's safety course.
Essential Functions Provides high-quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow-up and documentation. Provides technical support to the University community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel. Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas. Provides moderately complex consultation, support, and instruction for clients. Assists in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation or testing as part of the development of new initiatives being undertaken by supported constituent groups. Assists with the deployment of new applications, resources, and tools. Perform other related duties as assigned by the supervisor.
Why Work at Auburn?
Life-Changing Impact : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. Culture of Excellence : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. We're Here for You : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. Sweet Home Alabama : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. A Place for Everyone : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications Minimum Qualifications
Endpoint Support Analyst
Bachelor's degree
|
No specific discipline. Degree in IT or related field preferred, and
|
3 years of experience OR Associate's degree
|
No specific discipline. Degree in IT or related field preferredand
|
7 years of experience OR High school diploma|
and
|
11 years of experience
Relevant IT experience in a service environment or university setting
Substitution allowed for Education: When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education. Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in troubleshooting and resolving network issues. Experience applying cybersecurity principles and best practices.
Minimum Skills, License, and Certifications Minimum Skills and Abilities In-depth understanding of the business environment of a large university system, including an in-depth understanding of the University system, its policies, and its operating procedures. Advanced knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques. Ability to troubleshoot and resolve issues with voice communications. Knowledge of desktop ticketing systems. Excellent communication skills, both written and verbal.
Minimum Technology Skills
Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms
Minimum License and Certifications
Desired Qualifications Desired Qualifications
Posting Detail Information Salary Range $48,790 - $78,060
Job Category Information Systems/Technology
Working Hours if Non-Traditional Mon-Fri 7:45a.m. - 4:45p.m. in office (this is not a remote position); occasional nights and weekends as needed for emergencies
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position N/A
Posting Date 07/24/2025
Closing Date
Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their
website
to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/54796
Position Information Requisition Number S4607P
Home Org Name Provost & VP Academic Affairs
Division Name Provost and VP Academic Affair
Position Title Endpoint Support Analyst
Job Class Code MA36
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary The Office of the Provost is seeking an Endpoint Support Analyst to deliver consultative and technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position also provides advanced support for desktop, mobile computing, and client/server technology, as well as consulting services involving researching technology solutions for complex issues. For example, it may involve helping university research committees evaluate and implement applications to streamline their proposal management processes or to integrate university systems. The Analyst also works with IT peers to develop more efficient ways to deliver technology services to customers. Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. Must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver's license and pass a required university driver's safety course.
Essential Functions Provides high-quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow-up and documentation. Provides technical support to the University community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel. Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas. Provides moderately complex consultation, support, and instruction for clients. Assists in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation or testing as part of the development of new initiatives being undertaken by supported constituent groups. Assists with the deployment of new applications, resources, and tools. Perform other related duties as assigned by the supervisor.
Why Work at Auburn?
Life-Changing Impact : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. Culture of Excellence : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. We're Here for You : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. Sweet Home Alabama : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. A Place for Everyone : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications Minimum Qualifications
Endpoint Support Analyst
Bachelor's degree
|
No specific discipline. Degree in IT or related field preferred, and
|
3 years of experience OR Associate's degree
|
No specific discipline. Degree in IT or related field preferredand
|
7 years of experience OR High school diploma|
and
|
11 years of experience
Relevant IT experience in a service environment or university setting
Substitution allowed for Education: When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education. Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in troubleshooting and resolving network issues. Experience applying cybersecurity principles and best practices.
Minimum Skills, License, and Certifications Minimum Skills and Abilities In-depth understanding of the business environment of a large university system, including an in-depth understanding of the University system, its policies, and its operating procedures. Advanced knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques. Ability to troubleshoot and resolve issues with voice communications. Knowledge of desktop ticketing systems. Excellent communication skills, both written and verbal.
Minimum Technology Skills
Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms
Minimum License and Certifications
Desired Qualifications Desired Qualifications
Posting Detail Information Salary Range $48,790 - $78,060
Job Category Information Systems/Technology
Working Hours if Non-Traditional Mon-Fri 7:45a.m. - 4:45p.m. in office (this is not a remote position); occasional nights and weekends as needed for emergencies
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position N/A
Posting Date 07/24/2025
Closing Date
Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their
website
to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/54796