Uber
Head Of GSO Vendor Compliance Strategy & Governance
Uber, Chicago, Illinois, United States, 60290
Head Of GSO Vendor Compliance Strategy & Governance Join to apply for the
Head Of GSO Vendor Compliance Strategy & Governance
role at
Uber Head Of GSO Vendor Compliance Strategy & Governance 1 week ago Be among the first 25 applicants Join to apply for the
Head Of GSO Vendor Compliance Strategy & Governance
role at
Uber Get AI-powered advice on this job and more exclusive features. About The Role
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Global Support Operations (GSO) is responsible for managing Uber's external vendor network, ensuring seamless customer support worldwide. As a About The Role
Global Support Operations (GSO) is responsible for managing Uber's external vendor network, ensuring seamless customer support worldwide. As a
Senior Program Leader for Security & Compliance Strategy and Governance
, you will collaborate with internal security teams, stakeholders, and external partners to uphold and enforce Uber's security and compliance measures.
This role requires
expertise in security frameworks, regulatory compliance, and risk management
to protect Uber's proprietary and sensitive data. You will work cross-functionally with teams across the globe, ensuring that security policies remain
current, effective, and properly implemented
within Uber's vendor ecosystem.
A successful candidate is a
strategic thinker and proactive leader
who thrives in a
matrixed environment
, builds strong internal partnerships, and drives security initiatives forward. You must possess
exceptional communication and analytical skills
, with the ability to translate complex security challenges into clear, actionable strategies. Most importantly, you should be comfortable challenging the status quo and
leading continuous improvement efforts
.
What You'll Do
Security & Compliance Oversight
Access & Asset Management: Oversee Yubikey asset management , job title and permission group setup , and access control reviews to prevent excessive access. Technical Site Transitions: Lead security initiatives during technical site launches and ramp-downs to ensure compliance. Policy Development & Enforcement: Maintain and communicate internal security policies , ensuring alignment with evolving regulatory and business requirements. Real-Time Monitoring: Oversee refund and appeasement monitoring and GDPR CRM search compliance . Incident & Escalation Management: Handle security escalations , tracking resolution and reporting closure outcomes.
Audit & Risk Management
Operational Audits: Conduct virtual and physical site audits , vendor self-audits, and compliance reviews (e.g., IP allowlisting, OneLogin, MFA/VDI access, active site rosters, and insurance compliance). BPO & Vendor Compliance: Ensure BPO partners meet Uber's security requirements through vendor manager checklists, network risk assessments, and policy alignment. Regulatory & Internal Compliance: Oversee FTC consent audits , TPRM compliance, and alignment with Uber's internal audit teams . Remediation & Change Management: Lead post-audit remediation efforts , tracking necessary changes and ensuring corrective actions.
Strategic Security Governance
Risk Assessment & Management: Develop and maintain a network risk matrix to assess vendor and site-specific risks. Stakeholder Collaboration: Partner with internal security, compliance, and legal teams to drive alignment on security governance and evolving regulatory requirements. Continuous Improvement: Evaluate Uber's security framework, identify gaps, and propose data-driven improvements to enhance security resilience across global operations
Basic Qualifications
7+ years of experience in security, compliance, or risk management in a large multinational company or outsourced contact center environment Minimum 2+ years experience managing a team Expertise in security compliance, risk frameworks, and regulatory requirements affecting global operations Proven ability to translate security risks into actionable insights that enhance customer trust and operational resilience Bachelor's degree from an accredited institution (Security, Risk Management, Business, or related field preferred)
Preferred Qualifications
Strong written and verbal communication skills across diverse teams and leadership levels Ability to be an Uber brand and security compliance advocate , ensuring vendors meet Uber's standards. Team-oriented leader who fosters collaboration and aligns different perspectives into a unified security strategy Strong multi-tasking, prioritization, and project management skills Experience working in a complex matrixed environment , balancing multiple priorities and stakeholders Self-motivated problem-solver with a data-driven approach to security risk management
About the Team
The
Security & Compliance Team
ensures that Uber's
global BPO network adheres to security and regulatory standards
, protecting Uber's
customer data, proprietary information, and operational integrity
. We establish
policy expectations, compliance processes, and risk governance frameworks
to safeguard Uber's information security landscape
As a
strategic security partner
, we work closely with
internal teams, external partners, and regulatory stakeholders
to assess risks, implement controls, and drive security excellence across Uber's support operations
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesInternet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x Get notified about new Seller jobs in
Chicago, IL . Sr. Client Director - Manufacturing (Salesforce Account Executive) Chicago, IL $128,000.00-$165,000.00 2 weeks ago Chicago, IL $45,000.00-$55,000.00 2 weeks ago Chicago, IL $100,000.00-$130,000.00 15 hours ago Sr Manager, Local Marketing & Merchandising Chicago, IL $90,000.00-$105,000.00 3 weeks ago Chicago, IL $100,000.00-$750,000.00 1 month ago Director Sales- Software Product & Services Chicago, IL $100,000.00-$260,000.00 2 weeks ago Manager North American Merchant Acquiring Chicago, IL $74,000.00-$138,000.00 2 weeks ago Chicago, IL $167,000.00-$207,000.00 3 weeks ago Chicago, IL $80,000.00-$100,000.00 2 months ago Chicago, IL $87,000.00-$105,000.00 1 week ago Chicago, IL $125,000.00-$150,000.00 1 week ago Chicago, IL $60,000.00-$75,000.00 3 days ago Account Executive, Commercial (New Business) Chicago, IL $227,500.00-$341,300.00 2 weeks ago Chicago, IL $75,000.00-$85,000.00 1 day ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions Chicago, IL $197,000.00-$300,000.00 3 days ago Oak Brook, IL $148,500.00-$227,700.00 1 day ago Chicago, IL $125,000.00-$300,000.00 1 month ago Chicago, IL $99,712.00-$168,716.00 2 weeks ago Greater Chicago Area $75,000.00-$85,000.00 4 days ago Cicero, IL $70,000.00-$85,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Head Of GSO Vendor Compliance Strategy & Governance
role at
Uber Head Of GSO Vendor Compliance Strategy & Governance 1 week ago Be among the first 25 applicants Join to apply for the
Head Of GSO Vendor Compliance Strategy & Governance
role at
Uber Get AI-powered advice on this job and more exclusive features. About The Role
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Global Support Operations (GSO) is responsible for managing Uber's external vendor network, ensuring seamless customer support worldwide. As a About The Role
Global Support Operations (GSO) is responsible for managing Uber's external vendor network, ensuring seamless customer support worldwide. As a
Senior Program Leader for Security & Compliance Strategy and Governance
, you will collaborate with internal security teams, stakeholders, and external partners to uphold and enforce Uber's security and compliance measures.
This role requires
expertise in security frameworks, regulatory compliance, and risk management
to protect Uber's proprietary and sensitive data. You will work cross-functionally with teams across the globe, ensuring that security policies remain
current, effective, and properly implemented
within Uber's vendor ecosystem.
A successful candidate is a
strategic thinker and proactive leader
who thrives in a
matrixed environment
, builds strong internal partnerships, and drives security initiatives forward. You must possess
exceptional communication and analytical skills
, with the ability to translate complex security challenges into clear, actionable strategies. Most importantly, you should be comfortable challenging the status quo and
leading continuous improvement efforts
.
What You'll Do
Security & Compliance Oversight
Access & Asset Management: Oversee Yubikey asset management , job title and permission group setup , and access control reviews to prevent excessive access. Technical Site Transitions: Lead security initiatives during technical site launches and ramp-downs to ensure compliance. Policy Development & Enforcement: Maintain and communicate internal security policies , ensuring alignment with evolving regulatory and business requirements. Real-Time Monitoring: Oversee refund and appeasement monitoring and GDPR CRM search compliance . Incident & Escalation Management: Handle security escalations , tracking resolution and reporting closure outcomes.
Audit & Risk Management
Operational Audits: Conduct virtual and physical site audits , vendor self-audits, and compliance reviews (e.g., IP allowlisting, OneLogin, MFA/VDI access, active site rosters, and insurance compliance). BPO & Vendor Compliance: Ensure BPO partners meet Uber's security requirements through vendor manager checklists, network risk assessments, and policy alignment. Regulatory & Internal Compliance: Oversee FTC consent audits , TPRM compliance, and alignment with Uber's internal audit teams . Remediation & Change Management: Lead post-audit remediation efforts , tracking necessary changes and ensuring corrective actions.
Strategic Security Governance
Risk Assessment & Management: Develop and maintain a network risk matrix to assess vendor and site-specific risks. Stakeholder Collaboration: Partner with internal security, compliance, and legal teams to drive alignment on security governance and evolving regulatory requirements. Continuous Improvement: Evaluate Uber's security framework, identify gaps, and propose data-driven improvements to enhance security resilience across global operations
Basic Qualifications
7+ years of experience in security, compliance, or risk management in a large multinational company or outsourced contact center environment Minimum 2+ years experience managing a team Expertise in security compliance, risk frameworks, and regulatory requirements affecting global operations Proven ability to translate security risks into actionable insights that enhance customer trust and operational resilience Bachelor's degree from an accredited institution (Security, Risk Management, Business, or related field preferred)
Preferred Qualifications
Strong written and verbal communication skills across diverse teams and leadership levels Ability to be an Uber brand and security compliance advocate , ensuring vendors meet Uber's standards. Team-oriented leader who fosters collaboration and aligns different perspectives into a unified security strategy Strong multi-tasking, prioritization, and project management skills Experience working in a complex matrixed environment , balancing multiple priorities and stakeholders Self-motivated problem-solver with a data-driven approach to security risk management
About the Team
The
Security & Compliance Team
ensures that Uber's
global BPO network adheres to security and regulatory standards
, protecting Uber's
customer data, proprietary information, and operational integrity
. We establish
policy expectations, compliance processes, and risk governance frameworks
to safeguard Uber's information security landscape
As a
strategic security partner
, we work closely with
internal teams, external partners, and regulatory stakeholders
to assess risks, implement controls, and drive security excellence across Uber's support operations
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesInternet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x Get notified about new Seller jobs in
Chicago, IL . Sr. Client Director - Manufacturing (Salesforce Account Executive) Chicago, IL $128,000.00-$165,000.00 2 weeks ago Chicago, IL $45,000.00-$55,000.00 2 weeks ago Chicago, IL $100,000.00-$130,000.00 15 hours ago Sr Manager, Local Marketing & Merchandising Chicago, IL $90,000.00-$105,000.00 3 weeks ago Chicago, IL $100,000.00-$750,000.00 1 month ago Director Sales- Software Product & Services Chicago, IL $100,000.00-$260,000.00 2 weeks ago Manager North American Merchant Acquiring Chicago, IL $74,000.00-$138,000.00 2 weeks ago Chicago, IL $167,000.00-$207,000.00 3 weeks ago Chicago, IL $80,000.00-$100,000.00 2 months ago Chicago, IL $87,000.00-$105,000.00 1 week ago Chicago, IL $125,000.00-$150,000.00 1 week ago Chicago, IL $60,000.00-$75,000.00 3 days ago Account Executive, Commercial (New Business) Chicago, IL $227,500.00-$341,300.00 2 weeks ago Chicago, IL $75,000.00-$85,000.00 1 day ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions Chicago, IL $197,000.00-$300,000.00 3 days ago Oak Brook, IL $148,500.00-$227,700.00 1 day ago Chicago, IL $125,000.00-$300,000.00 1 month ago Chicago, IL $99,712.00-$168,716.00 2 weeks ago Greater Chicago Area $75,000.00-$85,000.00 4 days ago Cicero, IL $70,000.00-$85,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr