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First Tek

Business Analyst 3

First Tek, Pasco, Washington, us, 99302

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*** | SUPPLEMENTAL LABOR MANAGEMENT OFFICE

ADDITIONAL POSITION INFORMATION

Title & Level

Business Analyst 3

Specialty

Organizational Strategy/Business Process/Business Transformation

Organization

JT

Hours

Full-Time, up to 40 hours

Overtime

10% anticipated

On-Call

No

Travel

Up to 10% local travel & overnight travel to a second control center may be required

FN Status

NOT open to Foreign Nationals

Work Group Location

Offsite Work Eligibility*

Vancouver, WA

Situational Telework

Number of Days Onsite

1-2 per week. Minimum of 3 in two-week federal pay period cycle

Additional Information

Enter additional info regarding the offsite work arrangement, if applicable.

SF-85P, Questionnaire for Public Trust Positions: Candidate must be able to pass this background investigation in order to qualify for and/or retain this position.

Investigation Type * Current telework, remote work and onsite support is based on BPA's business needs and is subject to change or termination at any time. ** Positions with the "Remote" Designation must reside in WA, OR, ID or MT. Case-by-case exceptions may apply only when in the best interest of BPA.

OVERVIEW

Position This full-time contract Business Analyst 3 position is located in ***'s (BPA's) Operational Technology (J) organization, in the Controls and Communications group (JT) and will provide support for efforts under the Telecom Governance Board. The position guides business stakeholders and facilitates gathering and analyzing information using standard tools and approaches to: help clarify business operations, functions, perform gap analysis, document/map current and future states, identify and evaluate solution alternatives, and define processes with clear roles and responsibilities. In addition, this position concentrates on collecting and analyzing data, analyzing workflow, and developing process analysis and decision support information and documents. This position will also assist the Controls and Communications Manager in overall Transmission Technology organizational analysis, strategy, and development.

Organization

JT is a group that supports the operations, maintenance, and compliance of BPA's private telecommunications system that controls, operates, and provides situational awareness of BPA's electrical transmission grid. The JT manager reports to the Director of Transmission Technology and has a small group of direct reports that includes two supervisors, two System Security Officers, an Administrative Assistant, and a Business Analyst. The two supervisors are responsible for the Control Center Communication Operations (JTO) group in both of BPA's control and dispatch centers and the PSC Technical Services group (JTT) that supports the telecommunications engineers and technicians located across BPA's service area. Personnel in these groups include engineers, technicians (Craftsmen), Operations Analysts and System Administrators. The groups are focused on the mission of keeping the telecommunications system available and secure to "keep the lights on."

POSITION RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so. Telecom Governance Board Support •Provide support for the Telecom Governance Board: business capabilities development and implementation, monitoring deadlines and preparation of status updates to Board members, stakeholders and sponsors, tracking communication traffic of Board email and updating available information and files on the Board SharePoint site, and calendar and schedule maintenance, as needed. Provide program support, such as: •Logistical coordination

o o Technical writing and coordination/interpretation o Time management o Reporting on performance and accomplishments o Project management support • • •Facilitate large teams in problem solving, improvement opportunities using industry methodologies (i.e. Kanban, Client Workout or like tools/models). Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on BPA management goals and objectives. (Examples; ITIL, P3M3, CMMI). Provide analysis and support in the development / draft and recommendation of tools for Board business capabilities, organizational alignment across Transmission telecom partners, and a roadmap for success. Collaborate and work with representatives from multiple organizations to drive alignment on telecom business objectives, goals, partnerships, and processes. • Research background and interview end-users, stakeholders and other interested internal parties (customers) to gather and

understand customer / end-user requirements, which may include software solutions and/or business process, procedure or workflow development. Present solution recommendations for BPA management, executive, stakeholder consideration and approval. Collaborate with Subject Matter Experts (SMEs), other analysts, specialists and teams to perform root cause analysis and lessons learned, as part of identifying opportunities to apply business or process improvement strategies. Support the structure for, facilitate the planning of, and aid with development / draft, recommendation and implementation of BPA management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts. Evaluate and assess business process change impacts and recommend appropriate change mitigation activities, and other organizational change management best practices. Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams. Facilitate decision making to verify that key requirements of the future state are vetted and agreed to across the Transmission Technology/Transmission Value Chain. Perform all analytical tasks related to a project, including requirements definition, validation, management and supporting documentation (i.e. process flows, user stories, use cases) and related testing; assist BPA management with implementation activities that contribute to system, process, and/or business improvements. Provide background information, technical input, options and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones and/or implemented solutions to be met. As requested, perform appropriate testing of recommended and/or management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or risk mitigation measures. Facilitate the definition and documentation of business and functional requirements. Conduct user/stakeholder interviews and facilitate joint requirements sessions. Create requirements documentation, review with user representatives, recommend priorities and obtain user signoff. Manage the requirements documentation created and map it to specific delivery releases and schedules. Create use cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes. Collaborate with staff and user representatives to verify that all user requirements are accommodated. Participate in user/stakeholder review of program/project artifacts and obtain signoff. Trace acceptance criteria to business and functional requirements and support the development of test plans. Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities. Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify business solutions. • • • • • • • • • • •• • •• Develop and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate •requirement changes including changes in scope. Translate business requirements into definitions and solutions. Identify problems, research alternatives, prepare presentations, recommend and assist BPA management with implementing solutions. Collaborate with subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile, recommend, and determine acceptable "tradeoffs". • Draft and recommend key project deliverable documents including requirements, process diagrams, workflow maps, project plans, and •change management plans. • Develop /draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools and to

support business continuity and knowledge transfer. • Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting

team positions to build consensus among stakeholders and project team members.

Information Quality Control and Stewardship

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F_0121_API_TEMPLATE_060525 •Inventory and evaluate the information needs of JT's business programs and functions. Evaluate business processes for gaps in maintaining information quality control and quality assurance. Recommend cost effective changes in processes and procedures to address such gaps. • Design and maintain performance metrics on the quality of key business information. Create, maintain and periodically present •executive dashboards of those performance metrics to management. Provide briefings to staff and managers on information quality to raise awareness and transfer knowledge on information quality fundamentals and/or best practices, as requested.

Data Call and Survey Coordination •Provide direct support to various JTJT organizations and personnel with data calls and industry surveys. This work includes review and analysis of existing documentation, evaluation of any new/changing requirements, enlistment of appropriate subject matter expert input, and drafting Control Center responses for finalization by applicable federal personnel. • Organize, monitor, analyze, evaluate and report on performance of data call artifacts collection and processes. • Assist in keeping process artifacts up-to-date and of adequate quality (reliable, consistent, and useful). Maintain filing system(s),

files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) and Information Security (INFOSEC) standards and procedures. Validate official records are accurately maintained for auditing purposes.

REQUIREMENTS

Education & Corresponding Experience (required on matrix) • Associate's or Bachelor's degree in Business Administration, Management, Accounting, Computer Science, Engineering or a directly-

related technical field is preferred.

o 8 years of experience required with a Bachelor's degree in a directly-related field. o 10 years of experience required with an Associate's degree in a directly-related field. o 12 years of experience is required without an applicable degree. • Direct work experience and knowledge of business analysis and change management principles and methodologies with a solid

understanding of how people go through a change and the change process.

Required Technical Skills & Experience (required on matrix) • Proficiency with Microsoft Office Suite products, including MS Word, PowerPoint, Excel, and Outlook. • Experience working with senior executive leaders, various management and supervisory levels, as well as front line employees. • Technical interviewing skills: • Possess functional/process interviewing skills in the business environment. • Possess ability to facilitate groups through process design and requirements gathering sessions. • Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance

trends. • Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical. • Experience with project management, tools and phases of the project lifecycle. Preferred Skills & Experience (optional on matrix) • Experience in the telecommunications or electric utility industry. • Ability to distinguish key interactions and connectives among technical solutions involving hardware, networks, telecommunications,

controls, security and applications. • Skilled in the definition and development of operational governance models to enable programmatic change. • Experience with large-scale organizational change efforts and change management. • Adept in pursuit of root cause analysis, missing information and data requirements and obtaining results. Additional Requirements (not required on matrix) Valid U.S. Driver's License is required. Appendices The following appendices apply to this position and may be downloaded from the Fieldglass Reference Library: Offsite Work Training Expectations (Worker is expected to keep current on the latest technologies and skills required for the position.)

Training Type

Control Center NERC CIP

32 hours

Details

Provided by

BPA

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Attendance at all conferences, workshops, training, etc. must be pre-approved by SLMO. Requests will be reviewed on a case-by-case basis. Approval is subject to the most current guidance provided to SLMO by BPA or DOE and is subject to change at any time. SLMO reserves the right to negotiate attendance on billable/non-billable hours and reimbursement of travel costs with the supplier. Reimbursable travel costs must adhere to the Federal Travel Regulations and be submitted via an expense sheet in Fieldglass.

CLOSELY ASSOCIATED RESPONSIBILITIES & REQUIRED ASSOCIATED MITIGATION MEASURES

The following list of potential inherently governmental risk areas and the measures that SLMO-Compliance has determined MUST be in place in your organization, via processes and procedures, in order to mitigate those associated risks. The BPA manager's acceptance of the API serves as the manager's attestation that all mitigation measures listed below are or will be established and adhered to in their org.

Area of potential Closely Associated / Inherently Government function Access to Confidential / Sensitive Information

Mitigation Measures • CFTE MUST sign NDA (Non-Disclosure

Agreements) at beginning of assignments. • CFTE MUST complete annual

Information Security and Privacy Awareness training. • CFTE MUST complete and pass background investigations of an appropriate level.

Area of potential Closely Associated / Inherently Government function Acquisition Planning / Source Selection

Agency / Org Planning • All drafts, documents, materials and

Budget / Finance Prep

recommendations, MUST be reviewed, finalized and approved by appropriate BPA federal personnel.

Mitigation Measures • CFTE are not permitted to serve as

"voting" members for acquisition selections. • All purchasing decisions MUST be

made by appropriate federal personnel (Contracting Officers). • All acquisition documents

(requirements, SOW's, evaluation criteria, etc.) MUST be reviewed, finalized and approved by appropriate BPA federal personnel. • ONLY Contracting Officers are

authorized to obligate BPA funds. • ONLY Federal Employees may determine budget priorities & allocations. • BFTE MUST control, and finalize / approve ALL budgets and related documentation, including that for projects, programs and Organizations.

Contract Management

Direction & Control (directing BFTE)

Dissemination of Agency/Policy Information / Training • ALL Contractual documents, including invoices MUST be finalized / approved by appropriate Federal personnel. • All contract related decisions

(modifications, changes, performance) MUST be determined by appropriate federal personnel (COs). • CFTE are not permitted to direct the

actions of federal employees (BFTE) or have any control or input into their performance. • Work of BFTE MUST be assigned by

federal manager, supervisor, Program / Resource manager or other appropriate designee. • All training and any information that is to be disseminated MUST be either 1) per established policy, process, procedure, or practice; or, 2)

Decision Making • CFTE may provide input and

Disposing Govt. Property

recommendations to decision-makers. • ONLY appropriate federal personnel may make decisions which obligate BPA resources or to a specific course of action. • ALL decisions regarding the disposal of BPA property MUST be made by appropriate federal personnel; and, all property dispositions MUST be directed and controlled by the Investment Recovery Center (IRC).

Inspection / IT Testing • Processes and procedures MUST ensure Federal personnel review inspection findings and CFTE

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Policy Development

Representing BPA

reviewed, finalized and approved by appropriate BPA federal personnel. • CFTE may assist with HR functions per established procedures, processes and guidelines (e.g., timekeeping). • ALL work products MUST be reviewed

and finalized by appropriate federal employees. • ONLY BPA federal employees MAY

determine the applicability and interpretation of regulations. • CFTE are not permitted to "interpret"

regulations for or on behalf of BPA. Regulations are interpreted by federal personnel and communicated via standards, guides, policies and processes.

recommendations before acceptance or rejection of material(s) / item(s). • BPA's process for Policy development

includes multiple levels of federal review prior to acceptance / adoption. • Contract workers are required to

identify themselves and their employer in signature blocks, in introductions and have a nameplate outside their cubicle. • CFTE MUST receive written VP

approval to represent BPA at outside events, such as workshops, seminars or conferences.

HR Support

Interpretation of Policy/Regulations

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