LanceSoft
Title: IT/OT Infrastructure Engineer
Location: Portsmouth, NH - 03801
Duration: 12 Months
Job Description Summary*
The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.). This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites. The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting. Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.
Job Description* (Key Accountabilities)
Communication and stakeholder management skills Fluent in English University degree actual or working style bility to define, select, implement and manage standards and associated services. bility to manage service provider, including definition of KPIs, measuring service quality and outcomes billity to contribute to architecture blueprints, in e.g. the OT area bility to contribute to appropriate documentation, including e.g. processes, configuration documents, designs. Hands on experience in multiple technologies and infrastructure areas, such as:
Defining service and technical solution requirements Cisco switches and Wireless controllers Hypervisors, such as Vsphere and AHV Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman) Senior Linux knowledge is highly desired Senior Windows Server knowledge is a must utomation of infrastructure tasks ctive Directory Backup technologies, ideally Veeam and Acronis Disaster recovery PowerShell/Bash skills Basic Citrix and Windows Remote Desktop Services skills Storage and File services Database knowledge is highly desired
Education: Degree (required)* Bachelor in Information Technology
Competencies & Behaviors: gility:
Learns from experience, errors and setbacks Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
Business Acumen*
Sets and delivers on individual and team objectives that support the company strategy Uses knowledge of his/her business area and related areas to make correct and timely decisions
Collaboration*
Works in partnership as an active member of his/her team and cross- functional working groups Generously shares information and knowledge with others across IT teams and business functions
Customer Focus*
Proactively seeks to understand internal customer needs and requirements Develops insights that can be used to enhance customer satisfaction or other metrics
Driving Results*
Helps peers (and team) overcome performance obstacles and challenges ppropriately prioritizes multiple demands and leads defined work to successful conclusion on time
Leadership*
Takes personal accountability for outcomes resulting from choices and behaviors of self and team.
Skills:
Strong customer service ethic Can drive cultural and technological disruption bility to perform cross technical Root cause analysis and define associated measures. ble to work independently and make educated decisions to provide quick solutions to problems bility to prioritize and quickly resolve issues Excellent analytical and problem-solving skills Effective prioritization and project management skills bility to anticipate risks and devise solutions in the moment Deep technical infrastructure knowledge Understand ITIL model and metrics for Service Delivery
Job Description Summary*
The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.). This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites. The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting. Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.
Job Description* (Key Accountabilities)
Communication and stakeholder management skills Fluent in English University degree actual or working style bility to define, select, implement and manage standards and associated services. bility to manage service provider, including definition of KPIs, measuring service quality and outcomes billity to contribute to architecture blueprints, in e.g. the OT area bility to contribute to appropriate documentation, including e.g. processes, configuration documents, designs. Hands on experience in multiple technologies and infrastructure areas, such as:
Defining service and technical solution requirements Cisco switches and Wireless controllers Hypervisors, such as Vsphere and AHV Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman) Senior Linux knowledge is highly desired Senior Windows Server knowledge is a must utomation of infrastructure tasks ctive Directory Backup technologies, ideally Veeam and Acronis Disaster recovery PowerShell/Bash skills Basic Citrix and Windows Remote Desktop Services skills Storage and File services Database knowledge is highly desired
Education: Degree (required)* Bachelor in Information Technology
Competencies & Behaviors: gility:
Learns from experience, errors and setbacks Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
Business Acumen*
Sets and delivers on individual and team objectives that support the company strategy Uses knowledge of his/her business area and related areas to make correct and timely decisions
Collaboration*
Works in partnership as an active member of his/her team and cross- functional working groups Generously shares information and knowledge with others across IT teams and business functions
Customer Focus*
Proactively seeks to understand internal customer needs and requirements Develops insights that can be used to enhance customer satisfaction or other metrics
Driving Results*
Helps peers (and team) overcome performance obstacles and challenges ppropriately prioritizes multiple demands and leads defined work to successful conclusion on time
Leadership*
Takes personal accountability for outcomes resulting from choices and behaviors of self and team.
Skills:
Strong customer service ethic Can drive cultural and technological disruption bility to perform cross technical Root cause analysis and define associated measures. ble to work independently and make educated decisions to provide quick solutions to problems bility to prioritize and quickly resolve issues Excellent analytical and problem-solving skills Effective prioritization and project management skills bility to anticipate risks and devise solutions in the moment Deep technical infrastructure knowledge Understand ITIL model and metrics for Service Delivery