united Planning
The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our
Vision
for the future is "UPO's Washington: A city of thriving communities and self-sufficient residents"; our
Mission
is "Uniting People with Opportunities."
UPO is committed to
attracting and retaining outstanding and diverse staff who will enhance our engagement and
service
in our communities.
UPO Workforce Institute (WFI) is seeking an energetic and experienced individual to join our dynamic team. The ideal candidate must be a self-starter able to work in a fast paced, ever changing work environment, a team player and able to work independently with minimal supervision. This future employee will be expected to deliver a high level of customer support and service to both internal and external WFI customers. The final candidate will need to have the right complement of skills and personality.
POSITION: Program Manager, Training
OFFICE/DIVISION: Workforce Institute Training Division
BULLETIN No: 01072025
SALARY RANGE:
$75,000-$80,000 (Commensurate with experience)
OPENING DATE: July 16, 2025
MAJOR DUTIES:
Manage UPO's training program operations and establishes metrics used to evaluate classroom outcomes, instructors' effectiveness, student enrollments and analyzes outcomes to determine ROI and recommend changes to programs.
BRIEF
DESCRIPTION :
Work in collaboration with Division Director to develop performance standards and outcomes to address the training needs of UPO customers. Oversees skill assessments, student survey and collects input to identify training or development needs, goals, gaps, and training requirements. Coordinate with Instructors to design department specific learning modules, lesson plans and curriculum updates for CTE, Food Truck Operations, Financial Literacy, Construction Math, and Job Readiness to enhance skill levels for in-person and remote learning. Ensure 85% UPO WFI Training enrollments and 75% classroom retention of students. Engage with industry professionals to actively participate as advisory members in addressing training issues. Create a comprehensive case management model for all UPO WFI case managers in collaboration with Division Director and Program Manager, Placement. Represent UPO on all marketable customer training initiatives, employment service projects and special impact groups related to adult education and support with BCA recruitment. Responsible for grant tracking and reporting to various external funders. Prepare weekly program status reports to Division Director and others, as required, detailing accomplishments. Ensures that project, department milestones and goals are met and adhering to approved budgets. Responsible for program UPO's adult education operational expenditures, performance outcomes, staff development, customers served, and partnerships formed. Ensure all participant information is entered in EmpowOR and other collaboration tools used for training.
CORE COMPENTENCIES :
Collaborate with instructors to design learning modules, lesson plans, and curriculum updates. Curriculum development, instructional design, content creation for both in-person and remote learning environments, and continuous improvement of learning materials. Develop and monitor performance standards and outcomes, ensuring training and development goals are met (e.g., 85% enrollment, 75% classroom retention). Develop a case management model for UPO WFI case managers to ensure effective customer support and placement success. Prepare and deliver regular program status reports to leadership, ensuring transparency on progress, milestones, and achievements. Ensure accurate entry of participant information and training data into systems such as EmpowOR and other collaboration tools. Ensure all activities comply with external standards, grant regulations, and program requirements. Conduct needs analysis, data collection, gap analysis, and identifying skill development requirements. Ability to work effectively with a range of stakeholders, including Division Director, instructors, industry professionals, and UPO team members to achieve shared goals. Team leadership, cross-functional coordination, stakeholder management, and consensus-building MINIMUM QUALIFICATIONS:
Bachelor's degree in adult education, business administration, management, or a related field, with 5-8 years of experience managing or working in adult education and/or training programs with direct knowledge of
the District's nonprofit community, especially adult education programs.
Ability to obtain educational training outcomes for underserved DC residents. Ability to work some evenings and weekend hours. Supervisory experience is necessary. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Ability to effectively use Microsoft Office program s and electronic time keeping program. Possess effective organizational and professional communication skills, both written and verbal
DESIRED QUALIFICATIONS:
Master's degree in education, with a specialization in adult education and at least 5 years of experience supervising adult education and/or training program staff.
OTHER
REQUIREMENTS :
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
POSITION ELIGIBLE FOR
WORKING REMOTELY : o YES X NO
ESSENTIAL POSITION : o YES NO
Competitive Benefits:
Health/Kaiser, 70/30 split Dental/MetLife, all employees paid Vision/VSP, all employees paid 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution Sick Leave 4.5 Hours Every Pay Period Vacation Leave 4.5 Hours Every Pay Period 2 Personal Days Paid Holidays
This position IS NOT in the collective bargaining unit of the CWA Union.
FLSA STATUS: Exempt
To be considered for this position:
Submit your cover letter and resume to the UPO Career Center Online. UPO is an Equal Opportunity Employer
Vision
for the future is "UPO's Washington: A city of thriving communities and self-sufficient residents"; our
Mission
is "Uniting People with Opportunities."
UPO is committed to
attracting and retaining outstanding and diverse staff who will enhance our engagement and
service
in our communities.
UPO Workforce Institute (WFI) is seeking an energetic and experienced individual to join our dynamic team. The ideal candidate must be a self-starter able to work in a fast paced, ever changing work environment, a team player and able to work independently with minimal supervision. This future employee will be expected to deliver a high level of customer support and service to both internal and external WFI customers. The final candidate will need to have the right complement of skills and personality.
POSITION: Program Manager, Training
OFFICE/DIVISION: Workforce Institute Training Division
BULLETIN No: 01072025
SALARY RANGE:
$75,000-$80,000 (Commensurate with experience)
OPENING DATE: July 16, 2025
MAJOR DUTIES:
Manage UPO's training program operations and establishes metrics used to evaluate classroom outcomes, instructors' effectiveness, student enrollments and analyzes outcomes to determine ROI and recommend changes to programs.
BRIEF
DESCRIPTION :
Work in collaboration with Division Director to develop performance standards and outcomes to address the training needs of UPO customers. Oversees skill assessments, student survey and collects input to identify training or development needs, goals, gaps, and training requirements. Coordinate with Instructors to design department specific learning modules, lesson plans and curriculum updates for CTE, Food Truck Operations, Financial Literacy, Construction Math, and Job Readiness to enhance skill levels for in-person and remote learning. Ensure 85% UPO WFI Training enrollments and 75% classroom retention of students. Engage with industry professionals to actively participate as advisory members in addressing training issues. Create a comprehensive case management model for all UPO WFI case managers in collaboration with Division Director and Program Manager, Placement. Represent UPO on all marketable customer training initiatives, employment service projects and special impact groups related to adult education and support with BCA recruitment. Responsible for grant tracking and reporting to various external funders. Prepare weekly program status reports to Division Director and others, as required, detailing accomplishments. Ensures that project, department milestones and goals are met and adhering to approved budgets. Responsible for program UPO's adult education operational expenditures, performance outcomes, staff development, customers served, and partnerships formed. Ensure all participant information is entered in EmpowOR and other collaboration tools used for training.
CORE COMPENTENCIES :
Collaborate with instructors to design learning modules, lesson plans, and curriculum updates. Curriculum development, instructional design, content creation for both in-person and remote learning environments, and continuous improvement of learning materials. Develop and monitor performance standards and outcomes, ensuring training and development goals are met (e.g., 85% enrollment, 75% classroom retention). Develop a case management model for UPO WFI case managers to ensure effective customer support and placement success. Prepare and deliver regular program status reports to leadership, ensuring transparency on progress, milestones, and achievements. Ensure accurate entry of participant information and training data into systems such as EmpowOR and other collaboration tools. Ensure all activities comply with external standards, grant regulations, and program requirements. Conduct needs analysis, data collection, gap analysis, and identifying skill development requirements. Ability to work effectively with a range of stakeholders, including Division Director, instructors, industry professionals, and UPO team members to achieve shared goals. Team leadership, cross-functional coordination, stakeholder management, and consensus-building MINIMUM QUALIFICATIONS:
Bachelor's degree in adult education, business administration, management, or a related field, with 5-8 years of experience managing or working in adult education and/or training programs with direct knowledge of
the District's nonprofit community, especially adult education programs.
Ability to obtain educational training outcomes for underserved DC residents. Ability to work some evenings and weekend hours. Supervisory experience is necessary. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Ability to effectively use Microsoft Office program s and electronic time keeping program. Possess effective organizational and professional communication skills, both written and verbal
DESIRED QUALIFICATIONS:
Master's degree in education, with a specialization in adult education and at least 5 years of experience supervising adult education and/or training program staff.
OTHER
REQUIREMENTS :
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
POSITION ELIGIBLE FOR
WORKING REMOTELY : o YES X NO
ESSENTIAL POSITION : o YES NO
Competitive Benefits:
Health/Kaiser, 70/30 split Dental/MetLife, all employees paid Vision/VSP, all employees paid 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution Sick Leave 4.5 Hours Every Pay Period Vacation Leave 4.5 Hours Every Pay Period 2 Personal Days Paid Holidays
This position IS NOT in the collective bargaining unit of the CWA Union.
FLSA STATUS: Exempt
To be considered for this position:
Submit your cover letter and resume to the UPO Career Center Online. UPO is an Equal Opportunity Employer