Phantom Staffing
About the job Technical Support Representative I
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a daily basis Follow up to inquiries, and ensures satisfactory customer resolution Follow departmental processes and procedures Accurate entry of customer reported complaint details into claim tracking system Occasional on-call phone support for evening and weekend emergencies Participate in internal process documentation creation and verification Performs departmental receiving/shipping as required Stays current with system Information, changes and updates Research required information using available resources Required/Preferred Education and Experience
2-year degree/certificate in electronics/biomedical preferred or Equivalent experience required 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required Knowledge, Skills and Abilities
Good customer follow up skills Practical experience with Microsoft Office products Demonstrated self-starter Creative problem-solving skills, attention to detail and well organized
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
Provide tier I technical support functions including, but not limited to: Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a daily basis Follow up to inquiries, and ensures satisfactory customer resolution Follow departmental processes and procedures Accurate entry of customer reported complaint details into claim tracking system Occasional on-call phone support for evening and weekend emergencies Participate in internal process documentation creation and verification Performs departmental receiving/shipping as required Stays current with system Information, changes and updates Research required information using available resources Required/Preferred Education and Experience
2-year degree/certificate in electronics/biomedical preferred or Equivalent experience required 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required Knowledge, Skills and Abilities
Good customer follow up skills Practical experience with Microsoft Office products Demonstrated self-starter Creative problem-solving skills, attention to detail and well organized