Tailored Management
Description: **Remote rate is ***/hour. Onsite rate is ***/hour - please ensure location is listed on resume. Thanks!
Own user-support, maintain documentation (process & training), air traffic control: • User Support: Be the point of contact to triage questions from Brand Admins o Answer directly if it's a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system) o Answer directly about general product roadmap questions o Configure OOTB features for brand admins once alignment is reached o Open tickets for the product team/brand admins as needed o Be able to discern technical questions and know whether to raise to Engineers or Vendor o Direct product questions to Product Manager • Own Link Tickets: Track progress on open tickets and SLA • Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points) o As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience o Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance) • Training & Documentation: o Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)
Own user-support, maintain documentation (process & training), air traffic control: • User Support: Be the point of contact to triage questions from Brand Admins o Answer directly if it's a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system) o Answer directly about general product roadmap questions o Configure OOTB features for brand admins once alignment is reached o Open tickets for the product team/brand admins as needed o Be able to discern technical questions and know whether to raise to Engineers or Vendor o Direct product questions to Product Manager • Own Link Tickets: Track progress on open tickets and SLA • Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points) o As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience o Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance) • Training & Documentation: o Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)