Weather Group Television LLC
Position Summary:
The CAM Platform Engineer I is the primary technical support for a variety of server software and servers used throughout Weather Group. Responsibilities include responding to calls generated through the call tracking system within established service levels. Additionally, this role will document installation, upgrade, and resolution standards into a knowledge base and maintain the current supported platform software for both client-side and server-side. Provides hands-on technical troubleshooting, repair, and installation of hardware and software.
The role will provide Tier 2 support for various products that make up the Content Acquisition and Management Platform (CAM) for the Content Engineering team. The resource is also responsible for assisting in the expansion of the CAM Platform, interacting with vendors to troubleshoot issues and bug fixes for application deployment.
The ideal candidate will have experience with product lifecycle methodologies -- both Waterfall and Agile. Experience working with Windows, Linux, and Mac operating systems, networking fundamentals, database fundamentals, and Internet-related tools. Able to determine hardware compatibility and/or influence hardware design. Knowledge of Service Oriented Architecture (SOA) is desired but not required.
Responsibilities:
CORE duties Provide Tier 2 management and support to the CAM platform. On-call position; rotating schedule may require 24/7 calls to identify and communicate the escalation of issues. Experience with Change Management processes. Ability to meet deadlines. Resource must be a self-starter who works well in a hybrid-remote scenario. Participate in peer code reviews/unit testing. Customer Service Skills
Proactively resolve problems Provide professional, prompt, and effective customer care (24 hours or less response time) Remain calm and make rational decisions during critical situations Self-driven to accomplish goals and meet deadlines Recognize, develop, and implement process improvements Research problems before taking action Ability to multitask and work in a fast-paced, high-energy environment Ability to give and receive feedback openly and objectively Technical Skills
Develop in object-oriented programs (Java, Ruby, etc.) HTML, XML, XSLT, Web Services: REST and SOAP are a plus. API experience is desired. Using programming languages to access API data Proven commitment to continuing education and reinforcement of technical skills. Documentation Skills
Ability to maintain documentation, flowcharts, layouts, diagrams, charts, and code comments Ability to analyze system limitations and SOP to deliver solution suggestions Education and Requirements
BA/BS in Computer Science A minimum of 3 years of technical support or an equivalent combination of education and experience 3-5 years of experience developing in object-oriented programming languages (Java, Ruby, etc.) HTML, XML, XSLT, Web Services: REST and SOAP are a plus. API experience is desired. 3-5 years of experience using programming languages to access API data 3-5 years of Windows operating systems and desktop configuration (Windows 10+ and Server 2012 and up) 3-5 years of experience supporting Linux servers (Ubuntu and Rocky) 3 years of experience in TV newsroom systems or media asset management platforms: AP ENPS, PFT Clear, and Dalet Galaxy software. 3 years of Video workflow and collaboration software: Telestream Vantage, IBM Aspera Orchestrator, Sony Ci, or other cloud-based media production solutions. 3 years of experience with Media transcoding platforms. 3 years of experience in Media archiving systems, preferably with hierarchical storage management (HSM) solutions such as Telestream Kumulate. 2 years of experience with live streaming video and VOD delivery is a plus. Working knowledge of network fundamentals (Ethernet, TCP/IP) Understanding of service ticketing system, email systems, and desktop configuration Knowledge, Skills and Abilities:
Proven ability to troubleshoot, research, and resolve hardware and software-relevant issues Ability to work closely with users/customers to define issues and business needs Ability to work with minimal supervision Experience handling multiple tasks and changing priorities Exceptional interpersonal teamwork skills - work closely with Level II and Level III engineers Excellent verbal and written skills; capable of communicating technical information at the customer level Ability to document detailed instructions to assist in problem resolution, SOPs, and system processes A+ certification, Macintosh, MCSE, and Linux experience are a plus
Allen Media Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics. We are dedicated to providing a workplace free from harassment and discrimination.
The CAM Platform Engineer I is the primary technical support for a variety of server software and servers used throughout Weather Group. Responsibilities include responding to calls generated through the call tracking system within established service levels. Additionally, this role will document installation, upgrade, and resolution standards into a knowledge base and maintain the current supported platform software for both client-side and server-side. Provides hands-on technical troubleshooting, repair, and installation of hardware and software.
The role will provide Tier 2 support for various products that make up the Content Acquisition and Management Platform (CAM) for the Content Engineering team. The resource is also responsible for assisting in the expansion of the CAM Platform, interacting with vendors to troubleshoot issues and bug fixes for application deployment.
The ideal candidate will have experience with product lifecycle methodologies -- both Waterfall and Agile. Experience working with Windows, Linux, and Mac operating systems, networking fundamentals, database fundamentals, and Internet-related tools. Able to determine hardware compatibility and/or influence hardware design. Knowledge of Service Oriented Architecture (SOA) is desired but not required.
Responsibilities:
CORE duties Provide Tier 2 management and support to the CAM platform. On-call position; rotating schedule may require 24/7 calls to identify and communicate the escalation of issues. Experience with Change Management processes. Ability to meet deadlines. Resource must be a self-starter who works well in a hybrid-remote scenario. Participate in peer code reviews/unit testing. Customer Service Skills
Proactively resolve problems Provide professional, prompt, and effective customer care (24 hours or less response time) Remain calm and make rational decisions during critical situations Self-driven to accomplish goals and meet deadlines Recognize, develop, and implement process improvements Research problems before taking action Ability to multitask and work in a fast-paced, high-energy environment Ability to give and receive feedback openly and objectively Technical Skills
Develop in object-oriented programs (Java, Ruby, etc.) HTML, XML, XSLT, Web Services: REST and SOAP are a plus. API experience is desired. Using programming languages to access API data Proven commitment to continuing education and reinforcement of technical skills. Documentation Skills
Ability to maintain documentation, flowcharts, layouts, diagrams, charts, and code comments Ability to analyze system limitations and SOP to deliver solution suggestions Education and Requirements
BA/BS in Computer Science A minimum of 3 years of technical support or an equivalent combination of education and experience 3-5 years of experience developing in object-oriented programming languages (Java, Ruby, etc.) HTML, XML, XSLT, Web Services: REST and SOAP are a plus. API experience is desired. 3-5 years of experience using programming languages to access API data 3-5 years of Windows operating systems and desktop configuration (Windows 10+ and Server 2012 and up) 3-5 years of experience supporting Linux servers (Ubuntu and Rocky) 3 years of experience in TV newsroom systems or media asset management platforms: AP ENPS, PFT Clear, and Dalet Galaxy software. 3 years of Video workflow and collaboration software: Telestream Vantage, IBM Aspera Orchestrator, Sony Ci, or other cloud-based media production solutions. 3 years of experience with Media transcoding platforms. 3 years of experience in Media archiving systems, preferably with hierarchical storage management (HSM) solutions such as Telestream Kumulate. 2 years of experience with live streaming video and VOD delivery is a plus. Working knowledge of network fundamentals (Ethernet, TCP/IP) Understanding of service ticketing system, email systems, and desktop configuration Knowledge, Skills and Abilities:
Proven ability to troubleshoot, research, and resolve hardware and software-relevant issues Ability to work closely with users/customers to define issues and business needs Ability to work with minimal supervision Experience handling multiple tasks and changing priorities Exceptional interpersonal teamwork skills - work closely with Level II and Level III engineers Excellent verbal and written skills; capable of communicating technical information at the customer level Ability to document detailed instructions to assist in problem resolution, SOPs, and system processes A+ certification, Macintosh, MCSE, and Linux experience are a plus
Allen Media Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics. We are dedicated to providing a workplace free from harassment and discrimination.