Enterprise Account Manager

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!About the RoleCanary Technologies is seeking an Enterprise Account Manager to support and grow relationships with enterprise customers. In this role, you will be responsible for managing customer accounts, driving engagement, and ensuring retention by helping customers maximize the value of Canary's solutions.You will work closely with senior account managers and customer success teams to support account expansion, address customer needs, and maintain strong relationships with key stakeholders. This role is a great fit for someone looking to deepen their experience in enterprise account management, develop strategic customer relationship skills, and contribute to Canary's long-term success.ResponsibilitiesManage a portfolio of enterprise accounts, ensuring customer satisfaction and long-term retentionSupport expansion initiatives by identifying customer needs and surfacing upsell and cross-sell opportunitiesAssist in deployment and onboarding efforts, working closely with Customer Success to drive adoption and ensure a smooth experienceEngage with key contacts within enterprise customers to foster relationships and understand their business objectivesProactively monitor account health, identifying risks and working internally to resolve customer concerns.Work cross-functionally with Customer Success, Sales, and Product teams to advocate for customer needs and improve overall experienceProvide data-driven insights by tracking key customer success metrics and identifying areas for improvementServe as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journeyStay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary's enterprise strategy and maintain a cutting-edge approach to customer success.QualificationsBA/BS degree required2+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaSProven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customersExcellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholdersStrong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needsProblem-solving mindset and willingness to take a hands-on approach to ensure customer successExperience in strategic account planning and managing multi-threaded relationships within enterprise organizationsProject Management Professional (PMP) certification is a plus, but not requiredWe also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.