National Guard Employment Network
IT Analyst III (Active Secret clearance) - Aberdeen Proving Ground, MD
National Guard Employment Network, Aberdeen, Maryland, United States, 21001
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description SAVA is looking for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground (APG) in Maryland. To join our team, apply today!
Responsibilities
Resolve customer questions and problem concerning Information Technology (IT) Provide technical assistance to customers to minimize disruptions of computer operations. Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements. Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services. Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment. Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions. Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices.
Additional Qualifications/Responsibilities
Qualifications
Active DOD Secret security clearance. Active DoD 8570 IAT Level I or IAT Level II certification. Relevant education/experience requirements: 1+ years with Masters 2+years with Bachelors 3+ years with Associates 5+ years with no degree Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices. Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT). Performing backup and restore of software and data on client compute devices Troubleshooting and resolving client network and wireless issues. Experience testing, analysis and repair of computer system hardware and software malfunctions. Experience deploying interoperable and integrated standard office automation desktop software. Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices and printers. Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed. Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity. Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services. Experience using remote tools to connect to remote desktops applications include MCM. This hybrid position requires applicants to be within 1.5 - 2 hours commute from Aberdeen Proving Ground, MD for IT support.
Desired Qualifications:
Outstanding customer service and communication skills. Ability to work in a team environment and independently. Ability to adhere to government policies and requirements. Bachelor's degree is preferred, though not required. Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred. Previous experience supporting a Test & Evaluation environment preferred.
Pay Range
60000-65000 Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description SAVA is looking for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground (APG) in Maryland. To join our team, apply today!
Responsibilities
Resolve customer questions and problem concerning Information Technology (IT) Provide technical assistance to customers to minimize disruptions of computer operations. Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements. Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services. Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment. Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions. Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices.
Additional Qualifications/Responsibilities
Qualifications
Active DOD Secret security clearance. Active DoD 8570 IAT Level I or IAT Level II certification. Relevant education/experience requirements: 1+ years with Masters 2+years with Bachelors 3+ years with Associates 5+ years with no degree Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices. Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT). Performing backup and restore of software and data on client compute devices Troubleshooting and resolving client network and wireless issues. Experience testing, analysis and repair of computer system hardware and software malfunctions. Experience deploying interoperable and integrated standard office automation desktop software. Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices and printers. Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed. Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity. Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services. Experience using remote tools to connect to remote desktops applications include MCM. This hybrid position requires applicants to be within 1.5 - 2 hours commute from Aberdeen Proving Ground, MD for IT support.
Desired Qualifications:
Outstanding customer service and communication skills. Ability to work in a team environment and independently. Ability to adhere to government policies and requirements. Bachelor's degree is preferred, though not required. Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred. Previous experience supporting a Test & Evaluation environment preferred.
Pay Range
60000-65000 Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.