Technical Support Representative

General Summary: This position provides aircraft technical assistance and guidance to Honda Aircraft customers and service facilities. Duties & Responsibilities: Serves as technical support subject matter expert. Works directly with Honda Aircraft customers and service facilities regarding technical support. Maintains the customer database for accurate tracking of all field issues identified and resolved. Maintains the reporting database to ensure all requirements are met in accordance with Title 14 CFR Part 21.3. Coordinates instructions for Continued Airworthiness updates based on customer feedback. Education, Work Experience, Certification and/or Licensure: Associate's degree in aviation related field strongly preferred. High School diploma or equivalent required. A&P license is strongly preferred 10+ years' experience in the aviation/aerospace industry. Knowledge, Skills and Abilities: Experience with FAR Part 145 repair station requirements. Technical knowledge in repair inspection methods and repair development in both composite and metal structures. Understanding of operations under FAR Parts 91 and 135. Familiarity with EASA and CAA requirements. Ability to read and understand technical documents. (engineering drawings, wire diagrams, logic trees, ICAs, Engineering reports) Technical knowledge in aircraft electrical and avionic systems Technical knowledge in aircraft mechanical systems Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to work in a fast-paced environment Some travel may be required