Integrated Finance and Accounting Solutions
Desktop Support Specialist
Integrated Finance and Accounting Solutions, Charleston, South Carolina, United States, 29408
Job Details
Interested in Applying? I have a few preliminary questions Do you love troubleshooting and problem solving? Do you love helping employees with systems access in-person or virtually? Do you have experience supporting Microsoft (MS) desktop operating systems including the latest version of the MS Office suite and Outlook for e-mail? Are you a detail-oriented team player with the ability to work on multiple projects, prioritize them and meet deadlines? Are you highly self-motivated and able to effectively work independently? If you answered yes to most of these, keep reading on.
Why is this Different from other Job Opportunities?
This position requires all contractors to either possess or obtain a Secret Security Clearance. A
Secret
Clearance not only enables you to support critical Department operations but also opens doors to future career opportunities within the government, including potential direct hire positions.
You Must Meet these Minimum Requirements
A two-year degree in an Information Technology (IT) or business-related field is preferred. Three (3) years' experience supporting Microsoft (MS) desktop operating systems including the latest versions of the MS Office suite and Outlook. Experience providing desktop support. Experience in computer network installation, operation, and maintenance. Experience in providing user support and troubleshooting. Education and certifications may be substituted for years of experience. We are also Looking for
Strong teamwork skills and the ability to thrive in a collaborative environment. A solution-oriented mindset with excellent troubleshooting abilities. A process-driven approach with a commitment to following established protocols. A passion for leadership and continuous improvement. Our most Successful Employees in this Position Demonstrate
Attention to detail. Strong communication skills, both technical and non-technical. Ability to multitask and prioritize effectively. Commitment to meeting deadlines. A collaborative and team-oriented attitude. Overview of Department:
Infrastructure and Operations(IO)
provides financial systems services to the global Department of State (DoS) user community and services to personnel in Charleston, Bangkok, and Paris.
Day-to-day Job Responsibilities include:
The Infrastructure Division plays a critical role in ensuring the seamless operation and maintenance of the Department's IT infrastructure. Infrastructure provides comprehensive support for desktop systems, servers, network hardware, and the Enterprise Standard Operating Environment software. The division specializes in managing and resolving issues related to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office applications, and mobile computing devices, ensuring reliable and efficient technology solutions across the organization. Detailed job responsibilities include:
Technical Support: Deliver responsive helpdesk support for PCs, printers, and mobile computing devices. Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently. Maintain detailed documentation of solutions and support activities to ensure accurate records and knowledge sharing. Create and manage group mailboxes to facilitate team collaboration and communication. Set up and maintain resource mailboxes for shared organizational assets, such as conference rooms or equipment. Develop and administer distribution lists to streamline communication across departments and teams. System Maintenance: Assess, repair, or replace desktop systems and printers to ensure optimal functionality. Install, configure, and maintain IT equipment, including laptops, desktops, and peripherals, to meet operational needs. Evaluate software applications, identify areas for improvement, and recommend updates or new solutions to enhance performance and user experience. Collaboration and Communication:
Work closely with team members to ensure seamless operations. Communicate technical and non-technical information effectively to users. Follow established protocols and processes to ensure consistency and compliance.
Work Schedule
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.
This position is 100% on-site.
Software Systems Utilized:
Microsoft Office 365 Suite: Comprehensive productivity tools for word processing, spreadsheets, presentations, and collaboration. Office 365 Exchange Admin Tools: Advanced tools for managing email systems Windows 11: The latest operating system providing enhanced security, performance, and user experience. Commercial Off-the-Shelf (COTS) Software: Pre-packaged software solutions tailored to meet organizational needs efficiently.
Interested in Applying? I have a few preliminary questions Do you love troubleshooting and problem solving? Do you love helping employees with systems access in-person or virtually? Do you have experience supporting Microsoft (MS) desktop operating systems including the latest version of the MS Office suite and Outlook for e-mail? Are you a detail-oriented team player with the ability to work on multiple projects, prioritize them and meet deadlines? Are you highly self-motivated and able to effectively work independently? If you answered yes to most of these, keep reading on.
Why is this Different from other Job Opportunities?
This position requires all contractors to either possess or obtain a Secret Security Clearance. A
Secret
Clearance not only enables you to support critical Department operations but also opens doors to future career opportunities within the government, including potential direct hire positions.
You Must Meet these Minimum Requirements
A two-year degree in an Information Technology (IT) or business-related field is preferred. Three (3) years' experience supporting Microsoft (MS) desktop operating systems including the latest versions of the MS Office suite and Outlook. Experience providing desktop support. Experience in computer network installation, operation, and maintenance. Experience in providing user support and troubleshooting. Education and certifications may be substituted for years of experience. We are also Looking for
Strong teamwork skills and the ability to thrive in a collaborative environment. A solution-oriented mindset with excellent troubleshooting abilities. A process-driven approach with a commitment to following established protocols. A passion for leadership and continuous improvement. Our most Successful Employees in this Position Demonstrate
Attention to detail. Strong communication skills, both technical and non-technical. Ability to multitask and prioritize effectively. Commitment to meeting deadlines. A collaborative and team-oriented attitude. Overview of Department:
Infrastructure and Operations(IO)
provides financial systems services to the global Department of State (DoS) user community and services to personnel in Charleston, Bangkok, and Paris.
Day-to-day Job Responsibilities include:
The Infrastructure Division plays a critical role in ensuring the seamless operation and maintenance of the Department's IT infrastructure. Infrastructure provides comprehensive support for desktop systems, servers, network hardware, and the Enterprise Standard Operating Environment software. The division specializes in managing and resolving issues related to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office applications, and mobile computing devices, ensuring reliable and efficient technology solutions across the organization. Detailed job responsibilities include:
Technical Support: Deliver responsive helpdesk support for PCs, printers, and mobile computing devices. Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently. Maintain detailed documentation of solutions and support activities to ensure accurate records and knowledge sharing. Create and manage group mailboxes to facilitate team collaboration and communication. Set up and maintain resource mailboxes for shared organizational assets, such as conference rooms or equipment. Develop and administer distribution lists to streamline communication across departments and teams. System Maintenance: Assess, repair, or replace desktop systems and printers to ensure optimal functionality. Install, configure, and maintain IT equipment, including laptops, desktops, and peripherals, to meet operational needs. Evaluate software applications, identify areas for improvement, and recommend updates or new solutions to enhance performance and user experience. Collaboration and Communication:
Work closely with team members to ensure seamless operations. Communicate technical and non-technical information effectively to users. Follow established protocols and processes to ensure consistency and compliance.
Work Schedule
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.
This position is 100% on-site.
Software Systems Utilized:
Microsoft Office 365 Suite: Comprehensive productivity tools for word processing, spreadsheets, presentations, and collaboration. Office 365 Exchange Admin Tools: Advanced tools for managing email systems Windows 11: The latest operating system providing enhanced security, performance, and user experience. Commercial Off-the-Shelf (COTS) Software: Pre-packaged software solutions tailored to meet organizational needs efficiently.