CLOUDRAY
Customer Service Assistant- Manufacturing
CLOUDRAY, Huntsville, Alabama, United States, 35824
CUSTOMER SERVICE
HOURS - 8:00 AM - 4:30 PM
PAY - $16.34 - $18.03 DOE
TEMP TO HIRE
BUSINESS CASUAL - Business Jeans
POSITION SUMMARY:
The position provides clerical support specifically related to the customer service function.
ESSENTIAL RESPONSIBILITIES/DUTIES: • Proactive management of customer relationships through ongoing communication • Receives purchase orders and order releases from customers via email, fax, US mail or customer websites. • Analyzes and identifies customer requirements • Verifies purchase orders/releases for correct pricing, lead time and delivery • Sends acknowledgements to customers on all purchase orders • Generates work orders and documents needed for production. • Maintains the production schedule and other reports as needed. • Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel • Expedites and tracks orders for customers • Generates correspondence to secure additional customer information to resolve customer disputes • Verifies shipment packing lists against customer purchase order • Monitors production status and proactively notifies customers as needed • Maintains documentation files such as customer files, quote files and purchase order files • Provides sales with bid development packages, customer request for quotes and proposals • Complies with quality policies and procedures defined in the Quality Policy Manual (QPM) as well as other company-initiated guidelines. • Requires continual attention to detail and extreme accuracy • Possible lifting of 75 lbs checking part orders in plant with facility Managers Requires continual attention to detail and extreme accuracy
QUALIFICATIONS : • High school diploma or equivalent • Six months of related experience in a manufacturing environment • Proficient in Excel, Word, or other Windows Applications • Clear, professional communication both verbal and written • Must have high level of interpersonal skills to oversee sensitive and confidential information • Ability to communicate with outside sources and customers to acquire necessary information for completion of job tasks • Ability to work within deadlines consistently and with minimal supervision • Ability to apply judgment and discretion where appropriate • Ability to work on multiple projects efficiently • Willingness to make day trips to customer sites
Drug Screening and Background Check Required Temp to Hire Position Steel Toe Boots Required APPLY TODAY AND START WORK TOMORROW!!
#IND102
POSITION SUMMARY:
The position provides clerical support specifically related to the customer service function.
ESSENTIAL RESPONSIBILITIES/DUTIES: • Proactive management of customer relationships through ongoing communication • Receives purchase orders and order releases from customers via email, fax, US mail or customer websites. • Analyzes and identifies customer requirements • Verifies purchase orders/releases for correct pricing, lead time and delivery • Sends acknowledgements to customers on all purchase orders • Generates work orders and documents needed for production. • Maintains the production schedule and other reports as needed. • Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel • Expedites and tracks orders for customers • Generates correspondence to secure additional customer information to resolve customer disputes • Verifies shipment packing lists against customer purchase order • Monitors production status and proactively notifies customers as needed • Maintains documentation files such as customer files, quote files and purchase order files • Provides sales with bid development packages, customer request for quotes and proposals • Complies with quality policies and procedures defined in the Quality Policy Manual (QPM) as well as other company-initiated guidelines. • Requires continual attention to detail and extreme accuracy • Possible lifting of 75 lbs checking part orders in plant with facility Managers Requires continual attention to detail and extreme accuracy
QUALIFICATIONS : • High school diploma or equivalent • Six months of related experience in a manufacturing environment • Proficient in Excel, Word, or other Windows Applications • Clear, professional communication both verbal and written • Must have high level of interpersonal skills to oversee sensitive and confidential information • Ability to communicate with outside sources and customers to acquire necessary information for completion of job tasks • Ability to work within deadlines consistently and with minimal supervision • Ability to apply judgment and discretion where appropriate • Ability to work on multiple projects efficiently • Willingness to make day trips to customer sites
Drug Screening and Background Check Required Temp to Hire Position Steel Toe Boots Required APPLY TODAY AND START WORK TOMORROW!!
#IND102