Visual Edge Technology
WE HIRE CHAMPIONS!
Join Visual Edge It, where technology meets excellence. As evidenced by our partnership with the Pro Football Hall of Fame, we're embarking on a mission to build a winning team that achieves greatness. As a member of our team, you'll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
ABOUT US
Visual Edge IT is a prominent provider of office equipment and managed IT services, serving small and mid-size businesses in the construction, education, finance, healthcare, manufacturing, and professional services industries. We provide best in-class IT solutions, project management, and service and support to improve our clients' productivity
and lower their costs.
POSITION PROFILE
At
Visual Edge IT , we believe great customer experiences start with great people. We're seeking a
Customer Experience Agent
to join our team and be the first point of contact for customers across the country. In this role, you'll provide prompt, courteous, and knowledgeable assistance-helping resolve issues, answer inquiries, and ensure every customer interaction reflects the high standards we're known for.
If you're a strong communicator who enjoys helping others, thrives in a fast-paced environment, and brings a passion for service, we want to hear from you.
KEY JOB DUTIES AND RESPONSIBILITIES Answer incoming calls with professionalism and empathy Listen to customer concerns and provide clear, accurate, and timely responses Log service tickets through our internal helpdesk system and route inquiries to the appropriate department Place service calls for hardware, software, and maintenance-related issues on copy/print devices Document all customer interactions and maintain accurate records Collaborate with other departments to ensure swift and effective issue resolution Participate in training sessions to stay up to date with product knowledge and service protocols Perform additional duties as assigned by call center leadership QUALIFICATIONS AND SKILLS High school diploma or GED required; college coursework preferred 3+ years of customer service experience in a call center or similar environment Basic understanding of computer hardware and software Proficiency with Microsoft Office (Excel and Word) Excellent verbal and written communication skills Ability to manage multiple tasks, prioritize effectively, and meet deadlines Strong attention to detail, with a proactive, problem-solving approach Team-oriented, with a willingness to take ownership of work and collaborate across departments
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays annually. We constantly review and find new ways to support our employees' needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven and whom we can nurture along a career path, and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance, and wellness programs. We provide all our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is and Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. VEIT participates in the E-Verify Employment Verification Program.
Pay Range:
$18 - $20 per hour
Join Visual Edge It, where technology meets excellence. As evidenced by our partnership with the Pro Football Hall of Fame, we're embarking on a mission to build a winning team that achieves greatness. As a member of our team, you'll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
ABOUT US
Visual Edge IT is a prominent provider of office equipment and managed IT services, serving small and mid-size businesses in the construction, education, finance, healthcare, manufacturing, and professional services industries. We provide best in-class IT solutions, project management, and service and support to improve our clients' productivity
and lower their costs.
POSITION PROFILE
At
Visual Edge IT , we believe great customer experiences start with great people. We're seeking a
Customer Experience Agent
to join our team and be the first point of contact for customers across the country. In this role, you'll provide prompt, courteous, and knowledgeable assistance-helping resolve issues, answer inquiries, and ensure every customer interaction reflects the high standards we're known for.
If you're a strong communicator who enjoys helping others, thrives in a fast-paced environment, and brings a passion for service, we want to hear from you.
KEY JOB DUTIES AND RESPONSIBILITIES Answer incoming calls with professionalism and empathy Listen to customer concerns and provide clear, accurate, and timely responses Log service tickets through our internal helpdesk system and route inquiries to the appropriate department Place service calls for hardware, software, and maintenance-related issues on copy/print devices Document all customer interactions and maintain accurate records Collaborate with other departments to ensure swift and effective issue resolution Participate in training sessions to stay up to date with product knowledge and service protocols Perform additional duties as assigned by call center leadership QUALIFICATIONS AND SKILLS High school diploma or GED required; college coursework preferred 3+ years of customer service experience in a call center or similar environment Basic understanding of computer hardware and software Proficiency with Microsoft Office (Excel and Word) Excellent verbal and written communication skills Ability to manage multiple tasks, prioritize effectively, and meet deadlines Strong attention to detail, with a proactive, problem-solving approach Team-oriented, with a willingness to take ownership of work and collaborate across departments
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays annually. We constantly review and find new ways to support our employees' needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven and whom we can nurture along a career path, and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance, and wellness programs. We provide all our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is and Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. VEIT participates in the E-Verify Employment Verification Program.
Pay Range:
$18 - $20 per hour