AEG Vision
The Senior IT Infrastructure Engineer will report to the Senior Manager of IT Infrastructure.
Remote support desktop, laptop, and iPad, network equipment Purchase, install, and maintain equipment such as printers, scanners, etc. Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem Work with cross-functional team to coordinate equipment and network deployment plan Staging and configuration of network electronics based on customer requirements Performing physical implementation of network electronics into customer environments Understanding various network, data center, and data closet components Troubleshooting and problem resolution independently or as part of a team Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed Focus on providing a high level of customer satisfaction throughout the solution delivery process Maintain daily communications to ensure resolution and proper follow-up Lead crews of wireless access point installation resources Responsible for inspection of work quality of onsite resources to ensure success Assist with troubleshooting of client solutions onsite and remotely Ensure that L2 / L3 testing has been completed before leaving the customer site Identify and escalate situations requiring urgent Attention Track and route problems and requests and document resolutions Review and maintain written process documentation Install and support computer hardware and software following company standards Install and support computer peripherals for users Follow up with users to ensure the issue has been resolved Gain feedback from the user about computer usage Stay current with system information, changes, and updates Inform management of recurring problems Assist with project-based work Manage situations requiring urgent Attention Over 10 years related work experience Familiarity with one or more databases- Oracle, SQL Server, Mongo DB Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support Excellent debugging skills across a variety of integrated platforms VMware - Experience with vSphere Replication and Site Recovery Manager (SRM), NSX-T, vSAN, VMC on AWS, and vRealize Suite. Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing Working knowledge of Monitoring tools - Splunk, Zenoss, Elastic, Appdynamics, Dynatrace Experience transitioning platforms to the cloud, a good understanding of cloud technologies- AWS, Azure, PCF Having planned and/or participated in terabyte-scale data migrations; Deep experience designing and implementing highly scalable, distributed application systems. Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps) Hardware (Mac, PC, Printer, Scanner, VOIP Phone) Client Connectivity (Ethernet, TCP/IP, and VPN) Experience and active certifications in Cisco, VMware, NetApp, VMware, Dell/EMC, and other relevant Data Center technologies Medical Device Equipment a Plus Oral and written communication skills Team interaction and Attention to detail Travel up to 50 % annually
Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays *Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Remote support desktop, laptop, and iPad, network equipment Purchase, install, and maintain equipment such as printers, scanners, etc. Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem Work with cross-functional team to coordinate equipment and network deployment plan Staging and configuration of network electronics based on customer requirements Performing physical implementation of network electronics into customer environments Understanding various network, data center, and data closet components Troubleshooting and problem resolution independently or as part of a team Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed Focus on providing a high level of customer satisfaction throughout the solution delivery process Maintain daily communications to ensure resolution and proper follow-up Lead crews of wireless access point installation resources Responsible for inspection of work quality of onsite resources to ensure success Assist with troubleshooting of client solutions onsite and remotely Ensure that L2 / L3 testing has been completed before leaving the customer site Identify and escalate situations requiring urgent Attention Track and route problems and requests and document resolutions Review and maintain written process documentation Install and support computer hardware and software following company standards Install and support computer peripherals for users Follow up with users to ensure the issue has been resolved Gain feedback from the user about computer usage Stay current with system information, changes, and updates Inform management of recurring problems Assist with project-based work Manage situations requiring urgent Attention Over 10 years related work experience Familiarity with one or more databases- Oracle, SQL Server, Mongo DB Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support Excellent debugging skills across a variety of integrated platforms VMware - Experience with vSphere Replication and Site Recovery Manager (SRM), NSX-T, vSAN, VMC on AWS, and vRealize Suite. Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing Working knowledge of Monitoring tools - Splunk, Zenoss, Elastic, Appdynamics, Dynatrace Experience transitioning platforms to the cloud, a good understanding of cloud technologies- AWS, Azure, PCF Having planned and/or participated in terabyte-scale data migrations; Deep experience designing and implementing highly scalable, distributed application systems. Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps) Hardware (Mac, PC, Printer, Scanner, VOIP Phone) Client Connectivity (Ethernet, TCP/IP, and VPN) Experience and active certifications in Cisco, VMware, NetApp, VMware, Dell/EMC, and other relevant Data Center technologies Medical Device Equipment a Plus Oral and written communication skills Team interaction and Attention to detail Travel up to 50 % annually
Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays *Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.